System Administrator

WHO WE ARE

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.

WHO YOU ARE

As a System Administrator, you will report to the VP of Engineering and be responsible for maintaining a high-productivity office environment and ensuring that our teams are always available to give our customers the best possible service when they call. You will be a key part of our high-availability service offering and will play an important role in the company’s success and growth.

Your primary responsibilities are:

• Provide IT support and trouble-shooting services for all computer-related issues
• Successfully onboard new employees with assigned equipment and access rights
• Identify, monitor, and resolve any internet performance issues
• Provide Tier 1 technical support for internal applications
• Maintain a highly productive office environment for our care teams to thrive

Our ideal candidate has experience working in a busy office IT environment and is a natural problem solver. You’re dependable and knowledgeable, and you build strong relationships with people that encourage them to come to you for help. You react quickly and with good instincts, and you take pride in the work you do. You are motivated by the purpose of our work and the culture we are fostering.

If these qualities resonate with you, and you would like to make a meaningful impact in healthcare, we encourage you to apply for this exciting opportunity.

A DAY IN THE LIFE

• Attend regular meetings with the care team to learn of any impactful issues
• Monitor application and internet performance
• Identify and fix computer-related issues
• Install and configure new hardware and software
• Help identify and reproduce internal application bugs
• Provide general problem solving help and support to those in need
• Provide early morning support to the team as necessary

Requirements

• Bachelor's Degree or greater in related field
• 3 to 5 years' experience providing IT support in an office setting
• Proven problem solving skills in an IT environment
• Great verbal and written communication skills
• Pleasant and professional interpersonal skills
• Ability to work from our San Antonio office on a daily basis
• Ability to provide early morning and/or late evening support needs

Benefits

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:

• The opportunity to help build the support and service model from the ground up
• Competitive base salary
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow

OUR GUIDING VALUES

At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.

Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.

Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.

Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.

Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.

Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.