System Operations Manager
The System Operations Manager is responsible for leading the operation and functional units by managing the day-to-day and overall, one of our system operation at one of our clients and will report to both ProgressSoft Operation Manager and client’s management.
Responsibilities
- Plan, develop and review client’s operational initiatives, objectives, policies, procedures and methods.
- Execute strategies for daily, weekly, monthly, quarterly and yearly operations for the systems.
- Manage capacity planning in coordination with Operation Manager and Client’s Management to secure continuity of services.
- Oversee daily operations, ensuring alignment with client objectives and service level agreements.
- Manage operational teams, assign tasks, and monitor performance.
- Act as the primary escalation point for operational issues.
- Coordinate with ProgressSoft management and Client management for strategic and operational decisions.
- Establish and monitor operations compliance with policies and procedures.
- Oversee productivity objectives and manage the achievement of quarterly and annual productivity plan objectives.
- Assist with performance development and measure job performance and reporting.
- Identify change initiatives for improved operating efficiency.
Requirements
- Experience in Banking industry and IT operations.
- Knowledge of Project Management Institute methodologies and standards. Project Management Professional.
- Ability to work in effective collaboration with technical, finance and business teams to ensure integrated approach.
- Self-initiation with a proactive mentality and know-how-to-know skills.
- High level of performance, especially under pressure.
- Detail-oriented and highly organized.
- Excellent follow-up skills.
- Accuracy and attention to details.
- Highly motivated and able to influence and motivate others.
- Proficiency in Arabic/English written and verbal communication.
- Sound judgment in executing plans and achieving future goals.