System Operator

Kobie, a 35-year veteran of the loyalty industry, a multi-year Forrester Leader, and USA Top Workplace is expanding its global footprint by establishing a Tech Hub in India. Kobie partners with global brands to build deep connections with their customers through personalized, data-driven loyalty experiences and has a mission of growing enterprise value through loyalty. The Tech Hub will serve as a Global Capabilities Center for a broad range of technology roles, and this is your chance to play a pivotal role in shaping our presence in India. Join us as we continue to lead in loyalty, delivering innovative customer experiences for some of the world’s most recognized brands while working alongside some of the best and brightest in loyalty.

You are a System Operator who has solid experience providing support of all system processing and applications. You are the front-line support for our client environments. You control and operate in a space of fidelity, meticulousness, and care. You will be responsible for maintaining job automation, executing ad-hoc batch jobs, application/code deployments, file transfers and SQL scripts, as well as performing first-level troubleshooting and support for Windows Server and Linux environments, which includes reviewing logs, system and application monitoring, maintenance, and patch management.

Part of a team responsible for 24x7 problem resolution for all environments in areas of system expertise and authority to escalate as necessary. 

Monitors both system and application availability and performance information to ensure the efficient operation of all systems including database, application, and web servers using tools like New Relic, Pingdom, Nagios, and others. 

Monitors, maintains, and provides first-level troubleshooting of job and process automation using tools like Skybot/Automate Scheduler or ActiveBatch, as well as scripting tools like BASH, Windows Batch, PowerShell, etc.

Execute ad-hoc processing of file transfers, encryption/decryption, job automation or SQL scripts based on need.

Execute application/code deployments through automation tools, such as Bitbucket and Bamboo.

General Maintenance/Troubleshooting - Reviewing/Maintaining Logs, Completing/Validating System Patches, maintain documentation/runbooks, and follow best practices for system administration.

Help provide solutions for problems/goals based on knowledge and experience. Work with other groups for assistance in escalations and incident response, triage, and resolution, as well as collaboration with others for handoff/assistance.

Work with System Administrators to maintain operating system and application current patch levels on all servers. 

Maintenance of the Microsoft Active Directory Users and Groups. This includes maintaining network users, mail accounts, directories, and security.

Manage Service/Problem tickets (JIRA) promptly and with proper time entry.

Work within Company change control and IT security policies. 

1-2 years of experience of production application/middleware operations experience in multi-server, multi-OS environment. 

1-2 years of systems operation or administration in multi-server enterprise environments (On-premises and Cloud). Windows and Linux environments. 

Experience with PostgreSQL (Windows and Linux) 

Experience with on-premises and/or cloud virtualization platforms, i.e., vCenter/vSphere, Oracle Cloud Infrastructure (OCI), AWS, Azure.

Basic understanding of: 

Active Directory - Ability to create/manage users and groups

Cloud Concepts - Public/private cloud & products (OCI, Azure, AWS, & VMware), Object Storage, VM Instance Management, etc.

Networking concepts of IP Addressing, Subnetting, HTTP/HTTPS, LDAP/LDAPS, Email/SMTP, SFTP/FTP, SSH, RDP, load balancers, and DNS (maintaining)

Scripting - Working knowledge and ability to execute, update, and troubleshoot. BASH, DOS Batch, PowerShell, Ansible (general knowledge), SQL (general knowledge)

Kubernetes Environments and how they function is a plus

Antivirus/Malware – Maintain, Monitor, and Troubleshoot (Sophos/SentinelOne)

Time management and solid organization skills 

Ability to interact well with employees at various levels, vendors, and customers

Team-focused mentality, with a focus on communication, collaboration, process improvement and standardization.

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals ready to join a collaborative, growth-focused culture.

As a trusted partner to some of the world’s most recognized brands, we are loyalty leaders, helping brands build lasting emotional connections with their consumers.  We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. As we launch our India Tech Hub, we are excited to bring our award-winning culture to a new region - creating an environment where collaboration, flexibility, and career growth come together to build something truly special.

We are proud to be the only loyalty provider to be externally recognized for their culture. We believe people thrive when they feel valued, supported, and empowered to be their authentic selves. Our commitment to diversity, equity, and inclusion ensures every teammate has a voice and the opportunity to be heard.

Giving back is in our DNA at Kobie, through an annual fundraiser, charitable partnerships, and volunteer opportunities, we encourage our teammates to make a difference in their communities.

To support our teammates beyond just their careers, we offer highly competitive benefits, comprehensive health coverage, and well-being perks that support our teammates and their dependents. We understand the importance of time for life outside of work - recognizing public holidays, offering flexible time off, and prioritizing work-life balance.

As we expand into India, our new teammates will be fully integrated with our U.S. teams, working on global projects and gaining exposure to top industry leaders. With continued growth, we will establish a physical office in Bengaluru, India, giving teammates a space for collaboration and fostering connection.

Now is the perfect time to join Kobie. Be part of something big and help shape the future of our global capabilities center, the Kobie India Tech Hub.