Systems Engineer, Enterprise Operations Center
Berkadia Services India Pvt Ltd
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Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate
JOB DESCRIPTION
Title : Systems Engineer,
Department :Innovation
Location: Hyderabad
Shift - Rotational Shift
Position Summary
The Cloud and Infrastructure Technology Team manages the design, installation, and maintenance of Berkadia’s technology infrastructure. This includes all physical & virtual servers, cloud platforms (Azure and AWS), Active Directory, Docker, Kubernetes, messaging, storage, alerting, Service Mesh, monitoring and backups. This position will require a blend of on-premises and cloud knowledge.
At Berkadia, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced systems and/or Amazon Web Services (AWS) engineer with experience in the development, implementation, optimization, and maintenance of our cloud-based solutions as well as the support and maintenance of our on-premises systems. The ideal candidate will have experience implementing and using various monitoring and observability tools, both cloud and on-premises based. This person will also be experienced in other cloud-based tech, with a firm grasp of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient as well as on-premises and enterprise solutions including server hardware, Windows Server, email, DNS, virtualization, and storage solutions. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.
Responsibilities
Essential Duties (Primary Responsibilities) include the following.
- Candidate must have exceptional communication and presentation skills.
- Ability to manage all assigned activities efficiently in standalone mode.
- Knowledge and strong aptitude in problem solving techniques.
- Ensure that the entire IT Infrastructure is under 24x7x365 surveillance and alerts are reported and resolved or escalated in a timely manner.
- Willing to Work in a 24x7x365 setup, involving night shifts.
- Persistent follow through towards issue resolution to achieve best application and systems availability.
- Escalate issues to Level 2 and 3, as per EOC policies and procedures.
- Understand application and business functionality and use technical and analytical expertise to locate and report problems.
- Respond to telephone calls, email/chat/web requests for technical support, monitoring problems to ensure timely resolution.
- Work with globally distributed IT support teams to assign issues to the right ticketing queues and follow-up continuously till issues are resolved.
- Update/maintain centralized documentation and artifacts for IT Infrastructure, systems and applications.
- Inform field IT personnel and/or vendors of issues and track corrective actions until they are cleared.
- Analyze performance and observability data and logs, determine the root cause of application outages and issues and implement needed solutions.
- Work in collaboration with various teams (infrastructure, data, development) to understand their application, end user experience and ensure proper monitoring and observability is in place.
- Help define and ensure that SLOs (Service-level objectives), SLAs (Service-level agreements), OLAs (Internal metrics) and SLIs (Service-level indicators) are met.
- Managing cloud environments in accordance with company security guidelines
- Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.
- Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
- Participate in the annual disaster recovery planning process to ensure critical systems are backed up appropriately and can recover from failures with minimal impact to the business.
- Must exercise effective judgment and follow established procedures in support of production, including on-call rotation for critical environments.
- Assist with other IT projects as needed or directed.
Work Location
This role may be required to be onsite within a Berkadia office or designated location periodically at the request of the manager for things such as meetings, trainings or events.
Supervisory Responsibilities
This job has no supervisory responsibilities.
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Qualifications
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience required.
3-5+ years designing and implementing monitoring and observability tools, including but not limited to: AppDynamics, Datadog, Dynatrace. Grafana, Solarwinds, WhatsUp Gold.
3+ years of experience developing and implementing cloud solutions on AWS and/or Azure platforms
Experience in several of the following areas: Patching and lifecycle management, CI/CD toolsets & pipelines, SysOps, databases, Kubernetes (AWS EKS), Docker, common networking protocols and services (DNS, HTTP(S), SSH, FTP, SMTP)
AWS certifications preferred
Ability to communicate and collaborate with multi-disciplinary teams of business analysts, developers, data engineers, data scientists, and subject matter experts
Preferred Education
Bachelor’s degree or equivalent
Perks & Benefits:
Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –
- Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
- Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
- Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
- Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
- Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.
About us
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.
Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/
For details about India operations, please visit https://berkadia.com/india/
Why us?
Here At Berkadia, We Believe People Matter.
In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.
Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.
Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.
In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact talentacquisition@berkadia.com.
You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.