Talent Acquisition Analyst
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
We are looking for a data-driven, high-impact Talent Acquisition Analyst to join our global People Team. This is a strategic role based in Sydney, designed for an experienced recruitment professional (2–5 years) who has moved beyond the basics and is ready to master the intersection of talent intelligence, process optimization, and high-growth scaling.
You won’t just be "managing a pipeline"—you’ll be a guardian of our global standards and a strategic partner to our leadership. You will play a pivotal role in identifying the next generation of Rocketeers by leveraging data to find those who truly embody our values: Build Processes to Drive Outcomes, Delight the Customer, Talk Straight, Share the Knowledge, and Think Team.
Joining the ServiceRocket Talent Acquisition (TA) team means taking stewardship of a legacy. Since ServiceRocket was born in Sydney, the ANZ and APAC regions remain our most critical heart of operation. As a TA Analyst, you will be the bridge between our heritage and our future, ensuring that as we scale across these regions, we do so with precision, speed, and an unwavering commitment to the Rocketeer experience.
What you’ll be doing 💪
- Recruiting and Hiring: You will be in charge of finding top-tier talent for our Crew Member network, internship programs, and full-time Rocketeer roles for our Australian office. Occasionally, you could be assigned roles for our other offices in the Philippines, Malaysia, and Singapore but this role focuses in the Sydney area. This role will have ownership of the process including role definition, sourcing, screening, interviewing, hiring, offer presentation, and pre-onboarding
- Trusted Advisor to HMs: Acts as a strategic partner to hiring managers for job opening requirements and provides information regarding local talent pool, benchmarking, and other relevant information
- Collaboration & Communication: Partner closely with Resource Management, Workforce Planning, Rocketeer Experience, Marketing, and Revenue Operations to deliver a successful hire experience.Data & Reporting: Maintain metrics, trackers, dashboards, and reports to provide accurate statuses through our ATS and other tools (Google Suite, Jira, etc)
- Third-party provider engagement: Works with vendors for conducting employment background checks; occasionally conducts direct reference checks and other required documentation.Internship programs and -- University relations: Creates, supports, and maintains college recruiting and career development programs for the region
- Employer Brand Initiatives: Participates and promotes the ServiceRocket brand in events including ACE, fairs, composiums, etc
- Ad-Hoc Program Support: Contribute to additional talent acquisition or people operations programs and projects as assigned to support business needs
What you’ll bring to the table 🧑💻
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred
- Years of Experience: Typically 2-5 years of demonstrated experience in full-cycle Talent Acquisition (TA) or Recruitment Management, with significant experience operating in a strategic lead or SME capacity across multiple APAC countries (Australia and New Zealand required; Southeast Asia experience highly valued)
- Program Leadership: Proven ability to design, develop, and implement scalable, high-volume, and compliant recruitment programs and processes across multi-national environments
- Regional Expertise: Expert knowledge of complex regional recruitment and contingent workforce compliance, including visa processes, accredited employer obligations, and local labor laws across at least two major APAC jurisdictions
- Strategic TA: Deep understanding of market analysis, salary benchmarking, employer branding, and effective use of advanced sourcing techniques and TA technologies (ATS/CRM/HRIS).
Your leaders 🤟
You'll be part of the People team, led by our incredible Chief Operations Officer, Colleen. Known for her big smile and a warm, genuine presence, she leads our team with remarkable efficiency and transparency, ensuring we are always aligned and moving forward to provide the best experience for our current and future Rocketeers.
With her and the team, you'll connect with top talent, build strong relationships, and help grow our company — all while developing your own skills and career!
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.