Team Lead, Field Risk and Network Control (South East)
Who We Are
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.
What We Do
At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.
Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.
Location: Hybrid (with scheduled HQ report)
Role Overview
The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.
This role serves as the control owner for overseeing the field marketing team, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.
Key Responsibilities
Team Leadership & Oversight
- Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates.
- Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity.
- Approve investigation conclusions and ensure appropriate escalation of high-risk cases.
- Build team capability through coaching, on-the-job training, and structured feedback.
Investigation Governance & Quality Assurance
- Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
- Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
- Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
- Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
- Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
- Act as the second-level reviewer for sensitive or complex cases.
- Attend to disciplinary cases involving field staff
Risk Analytics & Thematic Review
- Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
- Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
- Translate field findings into control improvement recommendations and risk mitigation plans.
- Support development and maintenance of BRM risk indicators and field risk dashboards.
Internal Control & Process Improvement
- Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
- Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
- Track remediation actions and ensure timely closure of identified control weaknesses.
- Contribute to updates of SOPs, investigation manuals, and field control frameworks.
Reporting & Senior Stakeholder Engagement
- Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
- Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
- Act as the primary escalation point for significant field risk incidents involving BRMs.
- Support Internal Audit and external reviewers during field-related audits or regulatory reviews.
Candidate Profile
Experience and Qualifications
- Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field.
- Experience managing whistleblowing or misconduct investigation frameworks.
- Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk).
- Experience supporting disciplinary committees or senior risk forums.
- Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech.
- At least 2 years in a supervisory or team-lead role.
Skills and Attributes
- Strong judgment and decision-making capability in sensitive investigation matters.
- Advanced analytical skills with the ability to interpret field data and risk trends.
- High ethical standards, discretion, and independence.
- Excellent report writing, stakeholder communication, and escalation management skills.
- Practical understanding of agent banking, POS distribution, or field sales structures.
What we can offer you
Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the operations lead.
- A behavioural and technical interview with the business lead.
Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.