Tech Ops/Sales Support -Team Lead/AM - CPaaS & Whatsapp business API

Role: Tech Ops / Sales Support – CPaaS & Whatsapp business API

Location: Noida

Experience: 2–5 years

Function: Pre-sales, Post-sales & Technical Coordination

Key Responsibilities:

•Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)

•Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals

•Handle onboarding processes: template approvals, sender verification, API documentation, and integration support

•Monitor uptime, platform health, and basic incident management with product /engineering teams

•Assist in client training, UAT support, and post-sale configuration queries

- operator coordination , payment, PR generation etc