Technical Account Manager
About Neural Concept
Neural Concept builds an Engineering AI platform that helps engineering teams accelerate development, improve product outcomes, and scale engineering capacity.
We work with leading engineering teams in Automotive, Consumer Tech, and advanced manufacturing, where complexity is rising, time-to-market matters, and engineering execution must scale.
About the Role
We’re hiring a Technical Account Manager to own the technical success and expansion of a portfolio of enterprise customers. This is not a traditional “support” role. You will act as a trusted engineering advisor, working directly with simulation engineers, design teams, and engineering leadership, to drive adoption, utilization, deliver measurable impact, and expand long-term value.
You’ll thrive in this role if you combine:
strong engineering credibility (CAD/CAE background)
structured execution
curiosity and adaptability in fast-changing environments
commercial mindset
What You'll Do
Drive customer adoption and expansion
Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)
Monitor usage and engagement, identify risks early, and lead expansion motions with Account Executives
Enable engineering teams in real workflows
Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption, utilization and consumption
Translate Neural Concept capabilities into the customer’s design and simulation workflows
Lead technical project execution
Run discovery, scope use cases, and define success criteria
Own project delivery: milestones, stakeholder alignment, reporting, and risk management
Be the voice of the customer
Capture product feedback, usability issues, and feature requests
Maintain a tight feedback loop with Product and R&D to influence roadmap priorities
Communicate impact with clarity
Report customer health, adoption milestones, and value realization
Present outcomes to engineering leaders and steering committees
Success in this role looks like:
Customers adopt NC into daily workflows
Projects deliver measurable ROI
Engineering champions become internal advocates
Renewals and expansions are earned through value, not negotiation
Who you are
You have an engineering degree (mechanical, aerospace, automotive, industrial, etc.)
You have experience in a customer-facing role in an engineering software environment (TAM, application engineer, solutions consultant, technical project lead, etc.)
You understand CAD/CAE workflows and how engineering teams actually work
You can communicate technical topics clearly to both engineers and executives
You are proactive, structured, and comfortable navigating ambiguity
You enjoy solving complex problems and building long-term customer relationships
You are interested in AI and machine learning applied to engineering, and you learn fast
Nice-to-have backgrounds
Engineering software vendors (Ansys, Altair, Siemens, Dassault, Autodesk)
Engineering consulting (Capgemini, Accenture, McKinsey, BCG, etc.)
Experience supporting enterprise accounts and multi-stakeholder programs
What You Get
A role at the intersection of engineering, AI, and enterprise value creation
Direct exposure to world-class customers and complex engineering challenges
High ownership, autonomy, and visible impact
A collaborative environment with strong technical talent
Competitive compensation and growth opportunities as we scale globally
Hybrid work model and flexible hours (results-focused culture)
Where You Will Be
Based in Lausanne (with flexibility)
20% Travel required across EMEA and India