Technical Account Manager
About PebblePost
PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV. Our proprietary technology leverages online and offline data to drive measurable, incremental outcomes at scale for the world’s top brands. With the ability to identify and reach nearly every U.S. household, and exclusive access to $100B+ in annual transactions and hundreds of billions of real-time intent signals, PebblePost delivers unparalleled precision, scale, and performance for marketing campaigns.
About the role
As a Technical Account Manager, you will own the onboarding and implementation process for new brands, ensuring a smooth and successful integration onto the PebblePost platform. You will provide a high level of technical support for your assigned book of business, proactively troubleshooting issues and ensuring campaigns run as expected. You will also serve as a trusted technical resource for internal and external teams, fostering cross-functional collaboration and translating between technical and non-technical stakeholders.
You will report to the Team Lead, Senior Technical Account Manager.
You will:
- Serve as the primary technical point of contact for new brands, leading implementation and onboarding, including solution design, JavaScript tag deployment, CRM integration, and audience segmentation.
- Manage onboarding timelines and deliverables to ensure they are accurate, on schedule, and aligned with customer requirements and expectations.
- Proactively monitor data health and internal reporting (e.g., JavaScript logs, dashboards), triage and troubleshoot issues with internal and external teams, and apply deep expertise in digital campaign construction to drive swift resolution
- Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with our Product team on any escalations
- Serve as a cross-functional technical advisor to Brand Partnerships and other internal stakeholders, translating complex technical findings into clear, partner-ready guidance that supports strategic decision-making and campaign execution
- Own day-to-day data integrity and secure data operations, including ongoing data maintenance (brand-specific retention rules and logic, suppression/removal requests) and the reliability of SFTP feeds and PGP keys in partnership with Engineering and brand IT teams
- Function as an expert technical resource for executing “best practices” and informal customer questions
- Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
- Deliver product and campaign support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary
You have:
- 3+ years’ experience in a brand-facing digital advertising role
- Proficiency in SQL for querying and analyzing large datasets
- Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
- Communicated complex technical concepts to non-technical brand audiences
- Conducted virtual training sessions
- Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
- Bachelor’s Degree from an accredited college or university
Our Benefits
- Unlimited PTO policy
- Comprehensive medical, dental and vision plans
- Cell phone reimbursement program
- Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
- Employee-based 401(k) program
- Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options
The salary range is a reasonable estimate based on aggregate data for all US locations. Any offered salary is determined by a wide range of factors including but not limited to; candidate location, cost of labor, market data/ranges, internal equity, internal salary ranges, applicant’s skills, prior relevant experience, certain degrees and certifications (e.g. JD/technology, for example).
Salary range: Low: $115,000 - High: $130,000
PebblePost is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.