Technical Account Manager | LATAM
About us
AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
About AB InBev Growth Group
Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
We are implementing BEES systems with strategic partner companies across LATAM and are looking for a Technical Account Manager (TAM) to lead technical strategies, manage complex implementation projects, and act as the key connector between commercial, technical, and operational teams.
This role combines project management (PMO), technical ownership, and stakeholder management, ensuring successful end-to-end implementations and long-term partner success.
What you'll do:
- Ensure the right product and service are delivered to partners on time and according to commercial agreements.
- Act as the technical owner of assigned accounts, working closely with the Key Account Manager (KAM).
- Support partners and internal teams on technical topics, escalating and coordinating with internal stakeholders when needed.
- Lead and manage implementation projects end-to-end, including timelines, priorities, dependencies, and risks.
- Monitor product performance and partner adoption, ensuring usage of best-in-class versions and tools.
- Track the full customer journey, from order status to daily ticket volume and operational performance.
- Manage post–go-live support, ensuring client sustainability through defined success KPIs and action plans.
- Translate commercial needs into technical requirements, serving as a bridge between business and technology.
- Build and maintain project documentation and governance.
What you'll need:
- Proven experience in Project Management, Technical Account Management, TPM, or system implementation roles.
- Background in consulting, SaaS platforms, or system implementations.
- Strong problem-solving skills and customer-centric mindset.
- Ability to manage stakeholders with flexibility, influence, and resilience.
- Comfort working in dynamic environments with high delivery expectations.
- Advanced communication skills in English (written and spoken).
- Spanish at an advanced level (mandatory).
- 100% availability to travel is required.
Key challenges of the role:
- Acting as a PMO, owning project schedules and holding stakeholders accountable to agreed timelines.
- Managing multiple projects simultaneously, often at different implementation stages.
- Working under delivery pressure in complex, cross-functional environments.
- Driving partner engagement and internal alignment after go-live through KPIs, action plans, and commercial demands.
More about you:
- You're proactive, dynamic, and highly organized
- Thinks end-to-end, understanding both technical workflows and commercial impact
- Thrives in client-facing roles and enjoys building long-term partnerships
- Sees themselves as a connector between teams, systems, and business goals
- You're motivated by growth opportunities, international exposure, and real business impact
What We Offer:
- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
*Rules applied