Technical Account Manager Lead

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We are looking for a Lead Technical Account Manager to join our team in Tallinn, Estonia.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As the Lead Technical Account Manager, you will be the bridge between Bolt’s most strategic partners and our Merchant Engineering teams. You aren’t just managing integrations; you are building the engine that allows restaurant and retail giants to scale seamlessly across our entire footprint (Europe, Africa, and beyond).

You will lead a high-performing team of 4 technical support engineers, transforming technical complexity into commercial velocity. Your mission is to ensure that when a global chain plugs into Bolt, the integration is invisible, the "Time to Live" (TTL) is industry-leading, and the partnership is built on technical trust.

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<title>Main tasks and responsibilities:</title>

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• <point>Lead and mentor a team of four Technical Account Integration Engineers while defining a global onboarding playbook to standardize partner integration, testing, and launches, and establishing governance, escalation frameworks, and quality benchmarks.</point>
• <point>Partner with Sales and Account Management as the technical closer for enterprise deals, articulating the robustness of our APIs to technical stakeholders.</point>
• <point>Work closely with Solutions Architects and Integration Engineers to design and oversee complex cloud-to-cloud workflows for menu sync, order flows, and webhooks.</point>
• <point>Owned the Time to Live (TTL) metric by identifying integration lifecycle bottlenecks and re-engineering processes to accelerate partner go-live while ensuring high first-time-right integration rates.</point>
• <point>You’ll translate partner pain points into prioritized roadmap requirements.</point>
• <point>Navigate the nuances of a multi-region platform, ensuring that technical solutions are scalable across diverse markets from Tallinn to Nairobi.</point>

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<title>About you:</title>

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• <point>You have a proven track record in a technical client-facing role (TAM, Solutions Architecture, or Technical Support), with at least 2 years of experience managing or leading a team.</point>
• <point>You have a deep understanding of modern REST APIs, Webhooks, and Cloud Architecture (you don't need to write production code, but you must be able to "speak REST" and lead technical architectural discussions).</point>
• <point>You have proven ability to influence both internal Product Managers and external Enterprise Executives.</point>
• <point>You enjoy building "Playbooks," documentation, and repeatable processes rather than just solving one-off tickets.</point>
• <point>You are comfortable in a fast-paced environment where priorities shift based on global market demands.</point>
• <point>You have excellent communication skills, as you’ll be the face of Bolt’s technology to our biggest partners.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
• <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
• <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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