Technical Account ManagerJob title is “Technical Account Manager”
Job Description
- The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
- Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
- Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
- Assist in technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Hold educational and informational training sessions to enable our clients to use UiPath products effectively
- Provide developers with customers’ feedback and contribute to identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g. Health checks)
- Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross departmentally within UiPath to establish and communicate best practices
Requirements
- A degree in Computer Science or relevant degree
- A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
- Fluency in written and spoken English is mandatory
- 3-5 years relevant work experience in a customer-facing, technical account management
- Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
- SaaS and Cloud experience a benefit
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Willingness to travel approximately 50%
- Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals
- Solid technical background with hands on experience in digital technologies
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Previous experience with UiPath or other relevant vendor products is highly desired
Seniority Level
Mid-Senior level
Industry
- Information Technology and Services
Employment Type
Full-time
Job Functions
- Sales
- Business Developme