Technical Customer Success Consultant (f/m/d)
We’re looking for a curious, data-savvy Technical Customer Success Consultant (f/m/d) to join our Vienna office. In this role, you’ll work with both new and existing client accounts, becoming a true expert on the Adverity platform. If you have a background in digital marketing and enjoy turning complex data challenges into simple, actionable solutions for customers, this is the role for you.
This is a full-time hybrid role based at our headquarters in Vienna. We’d love to see you in the office 1–2 times a week to connect with the team.
Some of the things you’ll work on:
- Serve as a trusted consultant and Adverity platform expert for our customers, guiding them through solution design, data setup, and feature use while building strong, long-term relationships.
- Lead onboarding for new clients, helping them set-up data flows, reporting dashboards, and connect their datasets for smooth insights.
- Translate complex marketing and business requirements into actionable, client-friendly solutions for clients.
- Monitor existing client engagement and share insights to help improve both the product and customer experience.
- Collaborate with Account Management to support upsell opportunities through product demos.
- Share and develop your knowledge by participating in regular team best-practice sessions.
We’re excited if you have:
- 2–3 years of experience in SaaS, MarTech, or data analytics environments (e.g., media agency or tech company preferred), with exposure to client-facing projects or consulting.
- Experience onboarding and guiding clients on software platforms, with strong analytical skills and a problem-solving mindset.
- A solid grasp of marketing data and analytics (such as advanced Excel skills, KPI reporting, and/or understanding campaign performance and audience metrics).
- Confidence in customer-facing work, including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
- A passion for helping clients solve business challenges using data, with excitement for our product and its impact on marketing insights.
- Fluency in German and English is a must for this role.
Why you’ll love it here:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Lunch allowance for our in-house restaurant
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events (also remote)
- Modern and stylish office in the heart of Vienna
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
Are you ready to apply?
If this position is filled in Vienna, the minimum yearly salary denoted for legal reasons and according to the collective agreement (IT KV) is €44,450. We offer competitive salaries depending on your qualifications and experience.
Apply now if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you!