Technical Customer Support - LATAM (REMOTE)
About Judge.me
For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision
We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.
Our Impact Today
What started as an idea has grown into a global force for trust in commerce:
Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
Global Scale: More than 600,000 shops across 140+ countries use our platform to build trust with their customers
Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed
Our Global Presence
From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.
Why Now Matters
After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.
About the role
We are looking to expand our support team. If you have great problem-solving skills and a can-do attitude, we would love to have you on board!
Our apps are renowned for their great customer service and we need someone like you who can make this even better.
What you'll do
Provide installation/onboarding for new users
Provide "omnichannel" support (chat, emails, social media, and forum)
Solve technical issues (or prepare them to be done by our developers)
Answer questions about the app features and settings
Improve our users’ stores by fine-tuning settings and/or customizations
Be compassionate about our users’ problems, goals, and desires
What you'll need
Must-have:
English, Spanish, Portuguese (all 3 skills)
English proficiency is a must - please submit your CV in English
Technical skills: CSS, HTML, Javascript (beginners accepted)
A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
Minimum technical requirements:
Internet speed of 10Mb/s download and 10Mb/s upload
Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
8GB RAM
256 GB SSD
Latest version of Chrome, Firefox, Safari, or Edge
Windows 10 or macOS Catalina
Up-to-date antivirus (You will be provided one)
Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.
A smartphone usable for two-factor authentication.
Optional but preferred:
Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
* Full training will be provided
What you'll get
Job title: Technical Customer Support
Salary: $500 - $800/ month (starting)
Working days: 5 days/week, currently we need people who can work weekends
Working hours: 12:30 - 21:30 BRT (8 hours a day and 1-hour lunch break)
Location: LATAM (Remote)
Start date: Flexible
Why it's awesome to work for us
Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
No overtime and you will be working from home. The main thing we care about is the quality of your work.
Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.