Technical Engagement Specialist
We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.
Job Summary
Bugcrowd is seeking a self-driven, detail-oriented Technical Engagement Specialist (“TES”) to assist with administrative and operational functions supporting the Technical Engagement Team. This role will partner closely with the Technical Engagement Managers (“TEM”) team and Customer Experience Management Team (“CEM”) to aid with administrative and operational tasks that support the full lifecycle of all post sales solutions and processes.
The Technical Engagement Specialist will report to the Customer Experience Operations Manager, and support the TEM team’s ongoing program management. This role is vital to ensuring timely launch delivery and program lifecycle management for the TEM Department.
Essential Duties and Responsibilities
Team Administration Support
- Monitor channels for newly won business deals to assign to the TEM
- Create and prepare the engagements for TEM’s to launch
- Update Salesforce and Gainsight for customer engagement launch readiness
- Work behind the scenes to complete manual, repetitive, and/or administrative tasks
Operational Tasks
- Connective tissue between the transitions to the Customer Experience Team and the Technical Engagement Managers to ensure alignment on processes
- Monitor workload, assign engagements based on capacity data, and recommend adjustments to optimize resource utilization and delivery timelines.
- Partner with Revenue Operations, TEM/CEM leaders, scrubbing, updating and maintaining data and reporting
Administrative Duties
- Work closely with the Customer Experience Operations Manager and TEM leadership team to analyze and optimize delivery workflows to improve efficiency, and reduce friction in onboarding and launch processes.
- Lead initiatives to document and refine operational procedures
Cross-Functional Coordination & Communication
- Serve as a liaison between TEM, CEM, and Sales to ensure alignment on delivery schedules, program updates, and customer escalations
- Track and report any data discrepancies between teams’ systems
- Works with sales team members to communicate engagement assignments
Data Integrity & Reporting
- Complete manual reporting cleanup and hygiene tasks
- Validate data entered from contracts is accurate across multiple systems
- Support audit readiness by maintaining and updating data from reports or dashboards
Customer Engagement and Support
- Act as a point of contact during program launches, ensuring smooth transitions and early success
Education, Experience, Knowledge, Skills, and Abilities
- 3+ years experience in operations, program management, or administrative roles within technology, cybersecurity, or SaaS organizations.
- Strong project management and time management skills
- Strong proactive and problem-solving skills
- Experience working closely with technical teams and understanding the nuances of technical program delivery.
- Excellent communication and collaboration skills. Be comfortable asking questions!
- Basic proficiency with operational tools such as Slack, Jira, Gainsight, Freshdesk, Salesforce, Tableau, or similar platforms.
- Advanced reporting skills desired (Google Sheets, Excel etc.) Comfortable with V,X-lookups, manipulating pivot tables.
- Basic understanding of cybersecurity and ethical hacking; ie. “What is the difference between a pentest and a bug bounty?”
Working Conditions and Physical Requirements
- The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
- Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
- Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
- Environment - remote, work-from-home 100% of the time.
ADA Statement
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com.
Culture
- At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
- We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
- Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
Apply at: https://www.bugcrowd.com/about/careers/