Technical Lead

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

We are looking for a highly driven Technical Lead to work across a multi-product SaaS platform, owning system reliability, scalability, and technical execution. This is a horizontal leadership role spanning multiple products and core systems, ensuring platforms remain fast, secure, and resilient under scale and peak traffic conditions.

This is a hands-on technical leadership role, focused on architecture, reliability, and execution—not people management.

Requirements

Key Responsibilities

1. System Reliability & Performance (Primary Ownership)

• Own and improve reliability metrics across products, including uptime, SLAs, and latency (P95).
• Monitor and reduce application errors, bug leakage, and system failures.
• Ensure correctness of distributed systems involving synchronous and asynchronous workflows.
• Optimize queue processing, worker throughput, and caching layers (e.g., Redis).
• Prepare systems for high-traffic events and peak load scenarios.
• Lead root cause analysis and drive permanent, systemic fixes.
• Act as the technical owner for incident resolution and long-term prevention.

2. Architecture & Scalability

• Collaborate with senior technical stakeholders to evolve platform architecture.
• Improve API design, data models, and system boundaries.
• Design scalable distributed system patterns such as idempotent workflows, retries, batching, and fan-out orchestration.
• Build and scale asynchronous pipelines for high-volume workloads.
• Plan capacity for traffic spikes and introduce resilience patterns like circuit breakers and fail-safes.

3. Hands-On Engineering Leadership

• Lead and review technical designs across teams and products.
• Unblock engineers on complex architectural or performance challenges.
• Own and drive cross-product refactors and technical debt reduction.
• Enforce clean code standards, testing practices, and observability-first development.
• Mentor engineers on debugging, system design, and performance optimization.

4. Observability & Monitoring

• Define and maintain SLIs and SLOs across critical systems.
• Build dashboards, alerts, and monitoring using logs, metrics, and traces.
• Ensure issues are detected proactively before impacting users.
• Work closely with platform teams to instrument distributed workflows end-to-end.

5. Security & Compliance

• Ensure secure coding practices and adherence to compliance requirements (e.g., SOC 2).
• Enforce proper secrets management, access controls, and audit logging.
• Maintain data integrity, API security, and permission correctness across systems.

6. Cross-Functional Collaboration

• Partner with Product teams to translate requirements into technically sound solutions.
• Work with Support and Customer Success teams to deeply understand production issues.
• Collaborate with Core Systems and Infrastructure teams to improve platform stability.
• Align with QA teams to define testing strategies, including load, integration, and failure testing.

Requirements

Must Have

• 3–4+ years of backend engineering experience (Python preferred).
• Strong understanding of distributed systems and backend architecture.
• Deep experience with SQL databases, data modeling, and query optimization.
• Hands-on expertise with Redis, queues, async jobs, retries, and background processing.
• Strong debugging skills across application and infrastructure layers.
• Proven ability to lead technical decisions across multiple teams.
• Experience improving system reliability and performance at scale.
• Excellent communication and collaboration skills.

Nice to Have

• Experience with observability tools such as Datadog, Sentry, or Elasticsearch.
• Exposure to CRM integrations or large enterprise systems.
• Prior ownership of reliability for multi-product SaaS platforms.
• Familiarity with secure coding practices and compliance frameworks.

What Success Looks Like

0–3 Months

• Gain a deep understanding of platform architecture and core systems.
• Deliver quick reliability and performance improvements.
• Become a go-to technical problem solver across teams.

4–6 Months

• Establish clear SLIs and SLOs for key systems.
• Introduce architectural guardrails and reduce operational noise.
• Significantly lower error rates and production issues.

7–12 Months

• Achieve high availability (99.9%+) across core platforms.
• Ensure predictable and resilient async pipelines.
• Improve performance under peak traffic conditions.
• Enable faster engineering velocity through cleaner, more stable systems.

Skills

• Backend Engineering
• Distributed Systems
• System Reliability
• Relational Databases
• Platform Scalability