Technical Onboarding Engineer
About Neo4j:
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
Our Vision:
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
Neo4j Technical Onboarding Engineers play a critical role in supporting our customers, early in their Neo4j journey, to ensure the success of their project.
As a Technical Onboarding Engineer, you will lead new customers from signed contracts to getting them started on planning all aspects to build a production-ready Neo4j environment. You’ll provide guidance on critical aspects of their project (cloud provisioning, security, networking, data import, app integration) along with enablement (workshops, docs, handover). You will shape onboarding plans aligned to our onboarding tiers, orchestrate delivery across workstreams, and ensure a predictable time‑to‑value - partnering closely with Professional Services and Cloud Operations teams.
For AuraDB customers, you will leverage the service’s automation—provisioning, upgrades, and backups—while focusing on data modeling, connectivity, and application success. For self‑managed customers, you will apply infrastructure‑as‑code and platform engineering practices to deliver secure, resilient clusters.
Responsibilities Overview
- Plan & Kickoff — drive technical discovery; confirm success criteria/KPIs; align on the onboarding plan, milestones, and risks.
- Facilitate with templates, planning & guidance
- Environment Provisioning - Neo4j AuraDB tenants or Neo4j clusters in AWS/Azure/GCP.
- Environment Security —security groups, TLS/SSL, encryption at rest/in transit, and baseline hardening.
- Identity & Access —SSO (OIDC/SAML); design RBAC groups; enforce least‑privileged access.
- Networking —IP allows lists; set up VPC/VNet peering or PrivateLink/Private Endpoint
- Data Onboarding —bulk imports; simple transforms and validation; CDC/streaming for higher tiers.
- Application Integration — drivers; tune connection pooling, retries, and timeouts.
- Query Optimization - Cypher/query best practices.
- Observability & Operations — wire metrics/logs; alerts; backup/restore planning
- Enablement & Handover —architecture diagrams, ADRs and a next‑step backlog.
- Continuous Improvement — capture lessons learned & evolve the onboarding playbook.
Job Requirements & Qualifications
- Customer‑facing delivery: clear communication, scoped planning, risk management, crisp documentation.
- Cloud: depth in at least one major cloud (AWS, Azure, or GCP) and familiarity with the others.
- IaC: Terraform as primary; Ansible or similar configuration tooling.
- Linux & containers: strong CLI; Kubernetes or managed container platforms a plus.
- Networking: VPC/VNet, routing, SG/NSG, peering, PrivateLink/private endpoints, DNS.
- Identity & security: SSO (OIDC/SAML), RBAC design, secrets management (e.g., AWS Secrets Manager, Azure Key Vault).
- Data movement: bulk imports and at least one ETL/CDC tool or framework.
- App integration: experience with Neo4j drivers/SDKs, connection tuning, and performance troubleshooting.
- Neo4j or other graph database experience; Cypher query tuning.
- Observability: Grafana/Prometheus, CloudWatch/Cloud Logging, Datadog, or Splunk.
- CI/CD: GitHub Actions, GitLab CI, or Jenkins; release practices and environment promotion.
- Compliance/security exposure: SOC 2, GDPR, HIPAA; data residency patterns.
Why Join Neo4j?
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
- Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
- Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
- 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
- Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
- Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
- A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j Values:
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.