Technical Product Trainer

• Develops and executes training plans, training materials
• Assess individual and group training needs; maintain individual and group training records
• Create, update and perform knowledge checks on a regular basis
• Facilitate new hire onboarding training
• Plan, prepare, and research lessons
• Create, organize and deliver training materials including online courses
• Instruct team members on an individual or group basis
• Check and assess (grade) users’ work and deliver feedback with course grades
• Create and provide training summaries to stakeholders and with good presentation skills
• Assist operations with understanding agent opportunities
• Excellent organizational and planning skills
• Analytic and result oriented
• Highly developed interpersonal skills
• Ability to handle conflicts and accept constructive feedback

Qualifications

• Previous experience as Product Trainer
• Startup experience is a plus but not required
• Should be highly technical
• Has experience with writing documentation, creating and organizing courses
• Should be able to work and learn independently
• Ability to assess needs in terms of product knowledge
• Proactively contributes to the team without strict supervision or waiting for directives
• Can think of new process or improvements to existing processes
• Ability to write clear process documentation and create relevant reports

Additional Information

• 100% remote work
• Be part of an organization that is bringing impactful technologies freely available to everyone in the world!