Technical Professional Services Lead
$210k - $250k USD
Who we are:
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location:
Remote - United States or Canada (ideally San Francisco or New York City based)
From Home / Beach / Mountain / Cafe / Anywhere!
We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.
About the Role:
We are looking for a Technical Professional Services Lead to build and manage our professional services function. In this role, you will build out a partner delivery network and certified integration partners that can provide a variety of customization services for our global key accounts. This is a unique chance to scale a new function at a fast-growing company. You will be involved in scoping, planning, and delivering custom work, You will be responsible for sourcing, onboarding, and managing a network of specialized contractors who deliver custom statement-of-work (SOW) engagements for our clients. You will own the full lifecycle of these projects—from scoping and contractor selection through delivery and billing—ensuring exceptional quality, on-time execution, and healthy margins.
This is a high-impact, cross-functional role that sits at the intersection of post-sales, operations, and finance. You will work closely with sales, post-sales, product, and engineering to translate client needs into well-defined project scopes and match them with the right contractor talent.
What you’ll be doing:
Draft and manage statements of work for customizations, white labels, builds for clients, and change orders
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs
Build a sardineAI preferred/certified Integration partner program.
Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs)
Match contractor skills and availability to incoming project requirements
Manage contractor performance, provide feedback, and maintain a quality scorecard system
Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services
Oversee project execution to ensure on-time, on-budget, and on-quality delivery
Serve as the escalation point for project issues and client concerns
Conduct project retrospectives and implement continuous improvement practices
Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing
Manage project budgets, track margins, and report on the profitability of the professional services book of business
Coordinate with finance and accounting to ensure accurate revenue recognition and contractor payables
Build and refine operational processes, tools, and templates to scale the professional services function
Develop and maintain reporting dashboards to track utilization, project health, and financial performance
What you’ll need:
10+ years in Professional Services or Product
3–5+ years hiring and leading teams in high-growth environments
Deep domain expertise in payments, fintechs, fraud, AML/KYC, or compliance
Demonstrated experience in project scoping and financial operations, including the creation of SOWs, MSAs, and managing project profitability
The ability to manage technical resources is mandatory, must have the technical fluency to oversee frontend, backend, and SQL-heavy projects and drive them to resolution
Superior critical thinking skills and the ability to source and embed external expertise (contractors/consultants) into a seamless, high-quality delivery engine
Exceptional executive presentation and communication skills, with a proven ability to command a room
Compensation: Base pay range of $210,000 -$250,000 + Equity with tremendous upside potential + Attractive benefits
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
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