Technical Program Manager
About Juniper Square
Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
As a Technical Program Manager, you will be responsible for program management of large software initiatives of the company. You will collaborate closely with partners across our engineering, product, design, quality assurance, operations and platform teams to establish program plans and drive all stages of the software development and release. You will be responsible for ensuring alignment among the cross functional teams and ensure that the project plans are executed effectively meeting customer commitments. You will collaborate with the development team and product managers and drive program planning taking cross functional, internal and external dependencies into consideration.
You will also support the PMO's efforts to standardize processes and tools for continuous improvement, including contributing to governance, metrics, process adherence, and status reporting as part of the PMO charter.
You will demonstrate a good understanding of AI concepts, knowledge of tools and techniques in the AI space, ability to adopt AI tools for day to day program management by automating, scripting, customizing artefacts for quick turnaround when needed. Working knowledge and hands on experience of writing scripts or using AI software and tools to extract data from internal tools including Jira and confluence into spreadsheets to analyse and generate metrics for R&D department. In short, you will be the AI thought leader for the PMO organization.
What you’ll do:
Work closely with cross-functional partners across engineering, product, Design and platform teams to gather requirements and dependencies, drive estimation and schedule discussions with engineering and establish the program plan
Along with engineering, work closely with stakeholders in other teams and departments including site reliability engineering, user experience, customer support, customer success and leadership teams if required for program planning
Work closely with third party software teams to identify engineering dependencies of the program and document them. Set clear expectations and track the dependencies closely with third parties where applicable.
Create artifacts and establish the execution framework, say agile scrum ceremonies for day to day program management.
Providing regular and timely updates to stakeholders including senior leadership on program status; ensure risks are monitored, managed and mitigated from time to time. Demonstrate ability to apply processes where needed. e.g. use change management process for changing scope or timelines
Ensure that products are delivered on time meeting the relevant metrics criteria established by the group.
Ensure project documentation is taken up on a regular basis
Contribute to roadmap planning exercise and use prior experience to help identify potential challenges
Qualifications
Bachelor's degree in Computer Science or equivalent educational qualification
8 to 10 years of total experience in the industry, and 5+ years of experience in technical program management of complex and large programs spanning multiple cross functional teams
Deep understanding of the product development process, the product lifecycle, and technical program management
Experience with project management tools like Atlassian suite, Microsoft Project Plan, Smart sheets or equivalent
Experience with scripting (python basics) for analysing data in spreadsheets
Experience with using AI tools to gain efficiency
Experience with automation of data extraction from jira via scripts and further analysis
Experience in Agile SCRUM framework and understanding of SAFe concepts
Experience in working cross-functionally with product management, user experience, customer success, customer support, operations teams and any cross-functional partners (e.g. sales, marketing, legal etc.) within the company
Experience with program and project governance concepts and tools for budgeting, vendor management, compliance and metrics
Professional credentials like PMI PMP, ACP, CSM will be a plus
You must be self-driven, flexible with working with counterparts in other geographies, and adaptable