Technical Support Engineer(EPM Support(Anaplan/Hyperion/EPBCS) - Rotational Shifts)

Roles & Responsibilities:

Customer Support & Problem Resolution:

• Respond to customer inquiries related to budgeting, planning, and financial consolidation processes.
• Troubleshoot technical issues and resolve customer problems using both manual and AI-assisted diagnostics.
• Guide customers through product features, configurations, and best practices.
• Investigate and resolve data integration issues between our solutions and customers' ERP systems.
• Leverage AI tools such as Forethought to enhance support efficiency, automate ticket routing, and surface relevant solutions.

Product Expertise & Strategic Guidance:

• Build deep expertise in insightsoftware’s Budgeting, Planning, and Consolidation solutions.
• Understand customer data flows and business processes to deliver relevant, high-impact support.
• Apply knowledge of Financial Consolidation and FP&A to offer strategic recommendations.

• Contribute to the training and optimization of AI models used in support workflows

Qualifications

Qualifications:

Experience & Knowledge

• Overall experience between 4-6 years with minimum 3+ years in Financial Consolidations, Planning & Analysis, or accounting standards and practices.
• Experience in customer-facing support or consulting roles within the Finance domain.
• Strong understanding of finance challenges in large organizations.

Technical Skills

• Proficient in Microsoft Excel and Office Suite.
• Experience writing SQL Statements (Basic Level)
• Experience with Corporate Performance Management tools (e.g., Anaplan, OneStream, CCH Tagetik).
• Understanding of multi-dimensional architecture and ERP systems.
• Hands-on experience with Forethought or similar AI-enhanced support platforms is preferred.
• Ability to interpret AI-generated insights and apply them to improve customer experience.

Core Competencies

• Excellent written and verbal communication Skills
• Excellent troubleshooting and problem-solving abilities.
• Strong financial modeling and analytical skills.
• Clear and effective communication, both written and verbal.
• Ability to explain complex technical and business concepts simply.
• Strong multi-tasking and prioritization skills.
• Adaptability to evolve technologies and AI tools.

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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