Technical Support Engineer - Federal
$100k - $110k USD
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
Location: This is a hybrid position based on the US East Coast.
Requirement: Due to US Government customer requirements, this position requires the candidate to be a US Citizen located on US Soil.
About the Role
Armis is seeking a skilled and independent Technical Support Engineer to join our Federal Support team. The Technical Support Team is at the heart of ensuring clients use Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission.
In this role, you will move beyond entry-level triage to independently resolve moderate-to-complex technical issues. You will work hand in hand with Operations, R&D, Solution Architects, Product, and Customer Success teams to ensure seamless deployment and ongoing development for our federal customers. This position requires a balance of speed and quality, ensuring SLAs are met while maintaining a high standard of accuracy.
Responsibilities:
- Case Resolution: Independently resolve moderate-complexity cases using deep product expertise, logs, and diagnostic tools. Analyze how different product modules interact to isolate issues.
- Customer Engagement: Manage expectations with professionalism and communicate clearly under pressure. Translate technical jargon into clear business impact statements for federal stakeholders.
- Collaboration: Partner cross-functionally with engineering and product teams to resolve issues, ensuring they are tracked in alignment with SLAs.
- Knowledge Sharing: Drive results beyond your own caseload by authoring clear Knowledge Base (KB) entries and identifying process improvements to enhance team efficiency.
- Federal Support: Handle standard and moderately complex cases specific to government clients, ensuring compliance with federal service level requirements.
Qualifications:
- Experience: 2–4 years of experience in technical support, systems engineering, or IT.
- Education: Bachelor’s degree in Computer Science, IT, or equivalent work experience.
- Technical Skills:
- Strong product knowledge in at least one domain with the ability to troubleshoot environment-specific issues like agent deployment and proxy settings.
- Proficiency in composing SQL queries and working with Docker/Kubernetes-based environments.
- Demonstrated technical networking knowledge in TCP/IP and basic Linux support.
- Problem Solving: Proven ability to use logs, tools, and analysis to resolve complex cases independently.
- Citizenship: Must be a US Citizen residing on US soil to meet federal handling requirements.
Salary range guidance for this position is: $100,000 - $110,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.