Technical Support Specialist

The Technical Support Specialist is responsible for providing on-site technical support for a healthcare call center environment. This role ensures the availability, reliability, and security of end-user technology, including workstations, networking equipment, telephony systems, and peripheral devices. The ideal candidate will have strong customer service skills, foundational networking knowledge, and working familiarity with HIPAA requirements in a healthcare setting.

This position requires consistent, hands-on, on-site support to maintain uninterrupted call center operations and protect sensitive patient information.

To be successful in this role, you bring a strong sense of ownership and pride in supporting technology that enables patient-focused services. You have a service-oriented mindset and approach every interaction with professionalism, patience, and empathy, especially in a fast-paced call center environment. You are comfortable working hands-on on-site, responding quickly to in-person support needs, and collaborating closely with teammates and business partners. You demonstrate curiosity and a willingness to learn, take feedback, and grow your technical skills with guidance from senior IT staff. You consistently respect confidentiality and understand the importance of HIPAA compliance and data protection in healthcare operations. Above all, you are dependable, accountable, and maintain a positive, solutions-focused attitude while supporting mission-critical systems and users.

· Provide on-site technical assistance to call center agents and supervisors

· Set up and configure desktop computers, monitors, headsets, phones, and other peripherals

· Assist with new-hire onboarding, workstation setup, and account access

· Troubleshoot basic hardware, software, login, and connectivity issues

· Support call center applications and softphone or VoIP systems

· Respond to issues via ticketing system, walk-ups, and direct requests

· Perform basic troubleshooting of wired and wireless connectivity issues

· Assist with Ethernet cabling, patching, and workstation network connections

· Escalate complex infrastructure, system, or network issues to senior IT staff

· Verify connectivity, device configuration, and workstation readiness

· Support general IT tickets and incoming support calls, working as an integrated member of the broader IT support team.

· Participation in a rotating on-call schedule is required, approximately one weekend per month, to support call center operations and respond to urgent technical issues.

· Assist with IT asset tracking and inventory management

· Support workstation moves, adds, and changes within the call center

· Document common issues and solutions for internal knowledge bases

· Maintain a clean, organized, and professional IT workspace

· A minimum of 1 years of experience in IT support, help desk, or technical assistance.

· Basic understanding of networking concepts (IP addressing, Wi-Fi, Ethernet, DNS fundamentals)

· Experience using or supporting Windows operating systems and common business applications

· Awareness of HIPAA or experience working in a regulated healthcare environment a plus.

· Strong communication, customer service, and problem-solving skills

· Ability and willingness to work fully on-site in a call center environment

· Dependable and consistent, able to be relied upon for daily on-site support and scheduled responsibilities. You work well as part of a team, communicate clearly, and take ownership of your work.

· We are a fast-growing organization, and this role requires flexibility and the ability to adapt as priorities and needs evolve.

· IT certification or coursework (CompTIA A+, Network+, or similar)

· Exposure to healthcare, call center, or clinical support environments

· Familiarity with Microsoft 365, Active Directory, or basic ticketing systems

· Interest in growing into a more advanced IT support or network role

· On-site presence required at the Pompano Beach, FL location

· Ability to lift and move IT equipment up to 40 lbs

· Ability to respond quickly to in-person support requests throughout the call center

· Eligible for Medical, Dental, + Vision within 30 days of start

· PTO: Vacation and Sick time

· Paid Holidays

· Opportunity for growth within a startup company

· Equipment provided

· Special Team and Culture