Technical Support Specialist
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.
As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system issues.
Responsibilities:
- Conduct testing for new product/ software prior launching
- Provide repair, service and customer support during onsite visit
- Configuration of TV setup and other devices (i.e.; Android/ Apple devices)
- Work independently to diagnose and troubleshoot any onsite issues that arises at customer's place
- Record and update test report/ service report on a timely manner
- In-house repair and maintenance of TV that is exchanged by customer
- Support warehouse disposal activity
- Other duties as assigned
Requirements
- Min 3 years of working experience as an onsite TV Technician or relevant experience
- Singapore Class 3 driving license
- Willingness to perform overtime work when required
- Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.