Telecom Sales Specialist, Voice
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Telecom Sales Specialist, Voice.
About the job
This position is needed to build and lead trusted senior relationships across global telecom and number-access suppliers, and use those partnerships to help Twilio’s connectivity pivot quickly as customer needs, market conditions, and internal priorities change.
You’ll own international carrier relationships spanning voice and phone number access, ensuring regulatory compliance, commercial alignment, and strong performance across our voice stack. Working closely with Product, Engineering, Sales, Legal, and Support, you’ll translate connectivity requirements into execution—driving reliability, quality, and supplier accountability at global scale.
Responsibilities
In this role, you’ll:
- You will be an expert in voice and numbering across assigned territories. Leading the country-level Voice connectivity plan, including carrier strategy, deal pipeline, negotiation, execution, and ongoing account management.
- Partner with Product and Sales to shape go-to-market strategies aligned to customer demand, competitive dynamics, and regulatory realities.
- Define supplier selection, contracting and manage pricing, margins, and commercial strategy for voice and numbering across the supply chain, ensuring full stakeholder buyin.
- Build and maintain a per-country regulatory and legal knowledge base (e.g., KYC, numbering regulations, emergency calling, lawful intercept, GDPR, Ofcom/FCC).
- Ensure ongoing compliance with local telecom regulations; drive remediation plans and stakeholder alignment when requirements change.
- Develop and execute carrier grade voice supply strategies to ensure reliability, resilience, and regulatory compliance.
- Monitor, troubleshoot, and optimise voice KPI’s and routing performance using but not limited to (ASR, ACD, PDD, MOS, latency, jitter).
- Optimise cost/quality trade-offs through procurement, negotiation, routing decisions, and continuous performance management.
- Support complex customer needs across numbering, porting, and voice delivery; translate requirements into feasible supply and compliance solutions.
- Ensure high-quality, cost-efficient outcomes across the customer voice portfolio.
- Use data analytics to drive decisions, detect anomalies, and proactively mitigate fraud (e.g., CLI spoofing).
- Maintain a continuous improvement mindset across quality, cost, and compliance.
- Collaborate with (and influence, stakeholder alignment where necessary) Operations, Support, Product, Sales, Legal, and Finance to resolve supply chain, quality, requirement changes and compliance issues.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Experience building relationships with new and existing global partners / stakeholders within carrier relations and business development.
- Experience working independently and as part of a team.
- Ability to take the initiative to drive projects forward even under ambiguous circumstances.
- Ability to influence and build effective working relationships with all levels of the organisation.
- 2-4 years in voice telecom wholesale, CPaaS or carrier partnerships.
- Ability to balance long term and short term goals by consistently evaluating decisions in terms of impact to the business.
Desired:
- Bachelor’s degree.
- An interest and passion for business development.
Location
This role will be based in the United Kingdom or Ireland.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.