Telephone Engineer
Who We Are!
Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community, and providing their expertise and innovations to our customers - solving real-world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing.
Have you imagined working for a dynamic small business where you are heard, highly regarded, and able to do what you love all in one package? This is your opportunity! Join now!
Job Summary
Telecommunication engineers install, setup, monitor, test, troubleshoot, program, code, maintain, and repair and a wide variation of equipment used to support analog/digital/voice-over, internet protocol (VOIP) and emergency telephone (E911) telephone switching services.
This is a represented staff position with the IBEW Union.
Principal Duties and Responsibilities:
- Control, command and maintain telephone exchange system.
- Provide signaling, channel setup, digitization of the analog voice signals, and encoding for analog, digital, and VOIP telephones.
- Make data base changes for adds, deletes, and relocation of telephone.
- Maintain E911 emergency and dispatch systems.
- In support of work order make data base changes to servers and switching environment.
- Setup and configure switching environment.
- Upgrade and update equipment software.
- Backup system settings and configuration needed for disaster restoration
- Directly communicate technical information and problems with a variety of support vendors or by writing support tickets. Serve as technical liaison on behalf of customer in working with subcontractors and vendors.
- Troubleshoots malfunctions of network hardware and software applications and telephones including secure telephones.
- Research, analyze and resolve customer telephone service problems.
- Trouble shoot and problem solve daily customer issues.
- Monitor trunk usage in designed to handle several transmissions simultaneously and that interconnects major switching centers or nodes.
- Compile and provide telephone billing data to NASA, including trunk usage and telephone traffic reports.
- Provide, update and maintain all required documentation, reports, and logs etc., manually or in electronic databases.
- Make recommendations to improve work quality, efficiencies, and productivity.
- Adhere to OSHA, NASA, Company and customer safety requirements.
- May assist in training others.
Requirements
Required Minimum Education:
- Associate of Science*or Technical Trade School* in Electronics, Telecommunications, Computer Science, or related field
- Experience may be substituted for Education: 1.5 years of related experience is equivalent to 1 year of formal education.
Required Skills, Qualifications, Technical Experience, Certifications, etc.:
- Advanced level, requires the ability to plan, implement, verify, and troubleshoot local and telecommunications wide-area enterprise networks and work collaboratively with specialists on advanced security and voice telephone systems.
- Typically requires highly specialized training in telecommunication networks.
- Must successfully complete and maintain company and customer certification requirements.
- Must be a U.S. citizen with the ability to pass a NASA background investigation.
- Must be able to pass an initial and random drug testing.
Benefits
What we offer:
- Competitive salaries
- Education and professional development assistance
- Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits
- 401K
- Civic Leave – time off to support your favorite charity or community
- Paid time off for personal leave and holidays