Thrive Apprenticeship – Business and Retail Banking
The role is being created to support the bank in providing a high level of service to our customers, and providing support for our customer service team.
Adhere to processes and procedures – Appropriately support/contribute to the creation/maintenance of associated processes and procedures.
Customer support – dealing with customer enquiries in an efficient manner, whilst building strong relationships with customers.
Continuous improvement – Liaising within your own team and with other teams in the Business to enhance and improve Customer Services, consistency of approach and operational flexibility to provide a high level of service for our customers.
Awareness of Risk – Communicate and escalate potential issues/risks in a prompt and effective manner that limits/mitigates potential risks.
Adhere to Regulatory Processes – Ensure to adhere to all Legal, Regulatory, Compliance policies and procedures, including all HR Requirements.
Representing Shawbrook– Represent the Shawbrook brand in a professional and confidential manner.
Qualifications
- National 5 or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
- You must be aged 17 or over at start of the programme in September 2026, no longer in full-time education and eligible to work in the UK.
- Any experience or qualifications which reflect customer services would be desirable
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done