Tier 1 Support Technician
Location: On-Site/In-Office | Golden, CO
About Prime Robotics
Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.
Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.
About the Role
We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.
What You'll Do
Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call
Requirements
What We're Looking For
Nice to Have
Benefits
Benefits
We value our team members and offer meaningful benefits:
Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.
Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
We unfortunately cannot offer visa sponsorship for this position.
Please note that Prime Robotics is open to hiring for this role in the United States OR at our corporate HQ in Lakewood, CO.