Tier 2 - Desk Side Support Specialist

Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.

Requirements

·       Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.

·       Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.

·       Perform system imaging, patch deployment, and configuration management using SCCM and Intune.

·       Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.

·       Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.

·       Perform administrative and clerical tasks to support IT operations and project activities.

·       Maintain and organize project files, reports, and technical documentation both electronically and manually.

·       Schedule and coordinate meetings, prepare agendas, and record minutes and action items.

·       Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.

·       Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.

·       Manage office calendars, meeting logistics, and travel arrangements for staff.

·       Support IT-related data entry, record management, and non-technical documentation tasks.

·       Monitor IT asset inventory and assist with procurement tracking.

·       Ensure compliance with IT security policies, standards, and procedures.

·       Mentor junior administrative and technical personnel as required.

·       Handle sensitive or classified materials with discretion and accuracy.

·       Provide word processing, spreadsheet, and database support for IT teams.

·       Contribute to the improvement of administrative workflows and technical support processes.

Qualifications

·       Associate's degree in Information Technology, Computer Science, or a related discipline.

·       3+ years of progressively responsible experience in IT support and administrative roles.

·       Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).

·       Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance