Tier 2 On Call Support

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Tier 2 On Call Support to join our dynamic team in the Ft. Meade, MD area.

Responsibilities:

• We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.

• Experience with or knowledge of:
  • Online and telephone customer support
  • Public Key Infrastructure (PKI)
  • Attribute Based Access Control (ABAC)
  • Entitlements Management
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
  • Linux operating systems
• Ability to:
  • Analyze system applications and perform troubleshooting.
  • Understand and communicate complex software systems.
  • Modify Confluence pages and write technical documentation to support customers.
  • Assist with educating/training customers on software capabilities.
  • Assist with understanding and defining customer needs.
  • Work independently

Requirements:

• Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Active TS/SCI w/ FSP

Work Schedule:

Staff will be assigned to one of five teams that provide 24x7x365 coverage.

The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day).  Shift differential is available for the Mid shift (the differential is TBD).

• Period 1 – Mids – 4 on, 3 off, 3 on, 4 off
• Period 2 – Days – 3 on, 4 off, 4 on, 3 off
• Period 3 – Days – 3 off, 4 on, 4 off, 3 on

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $130,000 - $170,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.