Trackside Operations Lead (Hospitality)
Step into the heart of the action with a role that puts you at the centre of Williams F1 Team race‑week experience. The Trackside Operations Lead is accountable for the end-to-end trackside delivery of Williams Racing’s Hospitality programme across both Paddock and Paddock Club environments. The role leads operational execution, people and supplier performance at race events, ensuring a high-quality and consistent experience for guests, partners and stakeholders.
The role operates with a high degree of autonomy, providing strong operational leadership and coordination across trackside teams. It supports senior leadership by ensuring clear oversight, effective communication and appropriate escalation of high-impact matters.
Leadership & Team Management
- Lead and develop a team of 4 direct reports, setting clear priorities, ways of working and ensuring high standards of delivery.
- Provide day-to-day support, motivation and guidance to enable consistent performance across a busy race calendar.
- Create clarity around ownership and decision-making, ensuring work is planned, tracked and delivered to agreed timelines, budgets and expectations.
- Promote a positive, professional team environment focused on collaboration, accountability and continuous improvement.
- Demonstrate proactive leadership, anticipating issues and maintaining high standards of delivery across the trackside team.
Trackside Operations and Delivery
- Own the operational delivery of Williams’ trackside hospitality programme, ensuring consistent execution across Paddock and Paddock Club.
- Maintain oversight of trackside plans, schedules and delivery detail, ensuring all teams and suppliers are aligned ahead of each event.
- Act as the senior operational point of contact at selected races, resolving day-to-day issues efficiently and ensuring delivery remains on track.
- Ensure the commercial trackside programme is delivered to an exceptional standard and reflects the Williams brand.
- Maintain a high level of attention to detail across all aspects of trackside delivery.
Strategy Execution & Experience Enhancement
- Work closely with the Head of Hospitality & Events to help shape and deliver the trackside strategy.
- Translate strategic direction into clear delivery plans, ensuring the team understands expectations and required outcomes.
- Identify and deliver value enhancements, refinements and innovations that elevate the guest experience and improve delivery efficiency.
Stakeholder & Commercial Support
- Provide operational support to the Commercial team across guest, partner and stakeholder requirements, ensuring a consistent and professional service level.
- Support strong cross-functional alignment across the Hospitality & Events team and the wider business to enable effective planning and delivery.
- Ensure stakeholder requests are managed with clarity and consistency, balancing guest experience, operational feasibility and commercial priorities.
Supplier & Financial Management
- Manage trackside suppliers, ensuring delivery to specification, on time and within budget.
- Maintain oversight of trackside budgets and spend, working with relevant leads to support accurate forecasting, cost control and reconciliation.
- Work with the Paddock Club Lead to manage ticket requirements, budgets and revenues, escalating any material risks or variances as appropriate.
- Support the Head of Hospitality & Events with new initiative planning and delivery, including cost-building, supplier selection and delivery strategies.
Governance, Accreditation & Oversight
- Oversee the Paddock accreditation process, ensuring it is managed effectively, accurately and in line with approvals and deadlines.
- Maintain clear reporting and visibility of delivery status, risks and dependencies across the trackside programme.
- Escalate high-impact matters with context and recommended options, enabling timely senior decision-making where required.
Qualifications
- 10+ years’ experience in a similar trackside, live event or hospitality operations role
- Proven people-management experience, with accountability for team delivery and performance
- Strong operational background, including supplier and budget oversight
- Experience working with senior stakeholders and operating with a high degree of autonomy
- Flexible approach to working hours and willingness to travel internationally as required
- Degree-level qualification or equivalent professional experience
- Strong project management capability, with experience delivering multi-country programmes in parallel
- Excel at cross-functional collaborations, particularly with commercial teams (partnerships & sales)
- Experience working with high-net worth clients, demonstrating exceptional attention to detail and service standards.
Additional Information
We fuel our team with a competitive benefits package, including generous holidays, vibrant staff events, a subsidised onsite restaurant, and a range of car schemes. Stay energised with 24/7 access to our gym and free fitness classes like outdoor boot camps, Pilates, and Yoga. With free parking and sprawling green spaces, you’ve got the perfect space to recharge and refocus.
Join a fast-paced, future-thinking team that’s driving innovation and pushing past engineering boundaries
Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.
Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.