Training Program Manager
About Wonders Corporation
Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Wonders has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values and here.
What the role is about
We’re looking for a Training Program Manager who will lead the development, execution, and continuous improvement of our new hire and upskilling training programs for VP Operations. This role will play a critical part in ensuring that our training curriculum evolves with business needs, incorporates modern learning technologies, and delivers measurable impact on performance and retention.
Key Responsibilities
Lead the end-to-end management of new hire and upskilling training programs—from design and development to implementation and evaluation.
Ensure that training content remains up to date, aligned with operational changes, and optimized for learner engagement and retention.
Apply principles of instructional design and adult learning to create scalable, high-impact learning experiences.
Manage training calendars, timelines, and execution plans to support ramp and business requirements.
Oversee and coach a small team of mentors, ensuring quality and consistency of on-the-job coaching and performance feedback.
Partner closely with cross-functional teams (Operations, QA, Product, HR, etc.) to ensure learning programs directly support business outcomes.
Track and analyze training performance metrics (e.g., graduation rates, certification performance, and glide path results) to identify improvement opportunities.
Champion the use of learning technologies and AI-driven tools to enhance training delivery, scalability, and measurement.
Qualifications:
At least 5 years of experience in Learning & Development, Training Management, or related roles.
Proven experience in Instructional Design, Learning Technologies, and Program Management.
Strong understanding of adult learning principles, evaluation models, and training impact measurement.
Excellent communication, organization, and stakeholder management skills.
Ability to manage multiple programs simultaneously in a fast-paced environment.
Preferred certifications: ATD, CLDP, or Kirkpatrick certification.
Work Setup
Location: Onsite in Dumaguete
Department: Operations Training
Reports To: Senior Training Manager
If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!
Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.