Training Specialist
• Develop instructor-led learning programs geared toward both a technical and an end-user audience.
• Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future.
• Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools.
• Create online courses using Articulate to support ongoing training needs.
• Create and deliver course surveys to ensure that learning is meeting all identified needs.
Qualifications
• Bachelor’s degree in technical writing, computer science or other related field is preferred.
• At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences.
• At least 3 years’ experience developing online courses
• ITIL Foundations Certification required; ITIL training experience preferred
• Prior experience creating training for ServiceNow application highly desirable
• Prior experience in a global environment preferred
• Outstanding communication skills, both written and oral, with audiences of all levels
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Knowledge the Microsoft Office Suite required