Travel Services Manager

Discord is seeking a Travel Services Manager to support our employees as they travel safely and productively for work. This role is ideal for someone who is passionate about corporate travel, knows the ecosystem inside and out, and takes real pride in delivering a high-touch, seamless experience for travelers.

At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them.

The Travel Services Manager will report to the Senior Director, Workplace.

You Will:

Traveler Experience & Support

• Deliver exceptional, high-touch customer service to Discord travelers — acting as the primary point of contact for travel questions, changes, and support
• Champion and promote the travel program to ensure employees understand policies, processes, and available resources
• Develop and facilitate travel training for new hires and existing employees
• Measure and enhance traveler satisfaction

Logistics & Event Travel

• Manage complex, high-volume travel logistics for large-scale company events and onsites, including hotel room blocks for groups of 100–200+ travelers
• Source and manage hotel room blocks for company needs

Program & Policy Management

• Maintain and regularly update travel policies, applying good judgment to gray-area requests
• Evaluate and recommend appropriate levels of company investment in travel
• Drive strong program adoption across the organization
• Collect and analyze data to continuously improve the travel program
• Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends

Vendor & Partner Management

• Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
• Onboard and manage external vendors and partners as the program scales
• Participate in contract negotiations with travel service providers

Cross-Functional Collaboration

• Collaborate closely with Finance on policy development and cost management
• Partner with Corporate Security to support traveler safety initiatives
• Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement

You Have:

Corporate Travel Foundation

• 2+ years of experience working within the corporate travel ecosystem — this could include an in-house corporate travel role, or a closely adjacent role such as an account manager at a TMC supporting corporate clients
• Demonstrated familiarity with Travel Management Companies (TMCs) and Online Booking Tools (OBTs) — you have familiarity with these systems and can articulate how they support corporate travel

Customer Service & Communication

• A strong customer service orientation and excellent interpersonal skills — we're looking for someone who genuinely cares how travelers feel, not just whether the logistics were technically correct
• Highly detail-oriented, with a low tolerance for errors — you know that in travel, a small mistake (a wrong date, a missed confirmation number) can have a big downstream impact on someone's trip

Organizational Skills & Judgment

• Exceptional organizational skills and ruthless attention to detail, with the ability to manage multiple travelers, events, and stakeholders simultaneously
• Experience managing complex, high-volume travel logistics — ideally at the scale of 100+ travelers across simultaneous events
• Sound judgment on policy gray areas — you can make reasonable cost and policy decisions without defaulting rigidly to the rulebook or saying yes to everything

Environment & Additional Skills

• Comfort operating in a fast-paced, high-growth tech environment
• Experience negotiating hotel room blocks and travel contracts (preferred)
• Strong analytical and reporting capabilities, including building customized metrics and generating actionable insights (preferred)

This is a temporary W-2 position with benefits, anticipated to run for 9 months with potential to extend/convert. 

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

For this role, the Hiring Manager would like folks to be in the office a minimum of 2 days a week.

The US base salary range for this temporary full-time position is $128,000 - 144,000 prorated based on tenure) + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.