UCM engineers

Role-UCM engineers

Location-Austin TX(Hybrid)

who have experience managing and troubleshooting

Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but

Ribbon SBC is a gap we are trying to close. Ribbon Session Border

Controllers ( SBC )

▪ Basic understanding of Cisco IP telephony Network Infrastructure.

▪ Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN

▪ Basic understanding of various logs and traces from Collaboration

products CUCM, CUC, CUCM IM&P, gateways.

▪ Good understanding of various APIs, SDKs and protocols used for

automation: AXL, REST, SOAP

▪ Ability to write scripts / programs in at least one language for example:

Python, Java, Perl

▪ Ability to troubleshoot collaboration solutions covering multiple products

and features under and drive incidents towards resolution

▪ Able to identify problems, acquire ownership and deliver solutions at a high

level of customer satisfaction.

▪ Excellent written and verbal communication, interpersonal and

presentation skills.

▪ Proven planning, prioritization, and organization skills

▪ ITIL Foundation level knowledge