United Kingdom Call Center Section Manager
As a UK Call Center Manager, you will be responsible for leading a team that handles all United Kingdom call center duties; including Customer Service, Application Support, Loan Processing, and Collections, and reporting directly to the UK Strategy & Operations Manager. You will ensure that the 12+ person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.
Qualifications
• MUST be able to work a 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!
• Must be able to work weekends
• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of at least 5+ individuals.
• Experience building new processes, or working within start-up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.
Additional Information
- Startup culture with access to work directly with senior management
- BlueCross/BlueShield Medical & Dental and VSP Vision Insurance
- Company cellphone
- Casual dress code
- Free Breakfast and lunches during the week
- Free stocked kitchen and pantry
- Great company events
- Outstanding professional growth opportunities