User and Platform Operation - Buyer PUSH and EDM Operations

CRM Operations Analyst

Responsibilities

• Responsible for European e-commerce platform strategy operations, utilizing multi-channels to improve user recall, revisit , and activity.
• Analyze user behavior data, formulate and execute user growth CRM plans.
• Insight into platform items, user segments, landing page, knows how to filter the most conversion products.
• Cooperate with product\campaign\monetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Requirements

• Bachelor's degree with 5 years' experience in operational roles.
• Fluent written and spoken English and Spanish.
• Clear understanding of oversee e-commerce industry or platform user operation is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.
  

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• 38.5 hours/week from Monday to Friday
• 3 + 3 month temporary contract with real possibility to get a permanent contract
• Salary: 19.744 €​ gross/year +  up to 2.961,54 €​ gross/year in bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.