User Documentation & Training Expert

We currently have a vacancy for a User Documentation & Training person fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Discuss with stakeholders what they want to do and what can be achieved;
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.);
• Writing IS on-line help;
• Configuring and testing the system for the training scenarios to be used;
• Organising training/coaching sessions and give training / coaching (users and support services);
• Provide guidance using social networks and support users in the review process of the documentation;
• Ensure proper follow-up via IMT;
• QA review of training material to ensure the defined standards and procedures are been followed;
• Prepare storyboards;
• Creation of videos in order to explain the use of software to users;
• Review of training material, specifically videos with audio recordings;
• Design graphics that can be updated and reused when needed;
• Production of audio scripts.

Requirements

• University degree in IT combined with relevant IT professional experience of 15 years;
• Minimum 3 years of work experience in online education or training, preferably designing and implementing professional education products;
• Excellent experience with coaching;
• Experience with instructional design theories, methodologies and best practices, including interactive online teaching methods;
• Very good knowledge of building training material;
• Very good communication skills with technical and non-technical audiences;
• Knowledge of documentation governance (style guides, templates, permissions etc.);
• Knowledge of ICT infrastructure technologies, especially MS Outlook, MS Teams, MS Word,  Firefox or Chrome or Edge, Windows 10;
• Experience with CMS platforms (e.g Confluence, xWikis) will be considered an asset;
• Experience with using or modifying scripts/macros in documentation or wiki platforms will be considered an asset;
• Knowledge of JVM-based languages (Groovy or similar scripting language), as well as knowledge of Javascript, HTML, CSS, Ajax and SQL will be considered an asset;
• Excellent command of the English language..

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (19724/03/2026).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. 

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.