User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Creatives at AKQA apply artistry and craftsmanship to strategic insight to create and bring to life beautiful ideas that move the world. Skilled storytellers and conceptors, they work in a multidisciplinary environment to develop labors of love that delight customers and deliver results for clients. User
Experience Designers play essential roles in the execution of beautiful ideas, products and services. They bring exceptional creative thought and craft, developing and delivering from brief to end user.

We are seeking an experienced and passionate Senior UX Designer to join our digital experiences team supporting a well-known, fast-growing Atlanta-based quick-serve restaurant brand where AKQA has helped spearhead many of their customer and operational innovations. In this role, you will play a critical part in designing and executing digital experiences that affect millions of customers and team members across thousands of locations. You will be key in deeply understanding problems, collaborating with cross-functional partners, performing research and usability studies, and ideating and prototyping to ensure experiences are intuitive, delightful, and on brand.

ROLE REQUIREMENTS
• A solid understanding and demonstration of user-centered design principles
• Design efficient, functional, and enjoyable digital experiences across web and app ecosystems
• Work flexibly across multiple product lanes within a complex system of interactions, including multi-step, multi-lane journeys
• Work both strategically and tactically, weighing tradeoffs and exploring multiple solution concepts
• Get to know and empathize with customers, staff, and operators to inform design decisions
• Solid understanding of web and app paradigms and contemporary UX patterns
• Highly proficient in Figma, utilizing components, layouts, and design systems to create wireframes, interactions, and prototypes
• Contribute to and work within established design systems, ensuring consistency and scalability
• Plan, support, and synthesize research studies to inform design (e.g., IDIs, usability testing, concept testing) in partnership with research and product leads
• Communicate and collaborate with various stakeholders and development teams in respectful ways that push for the best solutions
• Proactively identify and advocate for better design and innovations that might otherwise be missed, focusing on continuous improvement
• Availability to work core business hours aligned to U.S. Eastern Time (ET), with flexibility for collaboration across additional time zones as needed

QUALITIES AND CHARACTERISTICS
• You have a compelling portfolio of distinctive work showing both product and service design
• Able to develop simple and elegant design solutions to complex design problems
• Exceptional written, visual, and oral communication skills
• Strong cross-functional collaboration skills and comfort partnering with product, engineering, and research
• Comfortable in fast-paced environments and able to manage multiple priorities
• Foster progressive and limitless thinking, open to exploring innovative approaches to design challenges

Hybrid Expectation & Compensation
• Must be local to Atlanta
• On-site with the client two days per week
• 40 hours/week
• Expected compensation: $3,000–$3,400 per week