UT Technician

We are looking for an experienced IT Support Technician to join our growing User Technology (UT) Support Team in our São Paulo, Brazil office! 🚀 

Here at Wise we're working to create a seamless UT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed blocker. We have a highly mobile, geographically diverse work environment and currently we look after more than 20 offices of varying sizes. 

The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organized into various engineering and support functions. We already have an amazingly dedicated and talented team of 60+ technicians and engineer Wisers.

You’ll be working in a smaller group, in a global team. Most of our work is done locally in the São Paulo office, but you’ll also be supporting our other locations in the Americas, located in Austin, New York, Mexico City. We also give support to co-workers who are traveling or working from anywhere outside of the office. 

Qualifications

• Provide technical support for Wisers seeking assistance

• Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories

• Identify and suggest potential areas for improvement

• Be an encyclopedia on Wise’s IT products and services

• Troubleshoot and repair computer hardware and software

• Educate users and colleagues with tools, tech, and security in Wise

• Manage provisioning and deprovisioning of devices 

• Assisting other teams in UT

• Participate in internal projects for continuous improvement initiatives 

A bit about you:

• You have experience providing IT support for Windows and/or Mac OS environments 

• You enjoy helping people and solving problems by nature

• You are an assertive communicator

• You are flexible and keen to learn

• You identify pain areas and run improvement initiatives until completion

• Great sense of humor and able to work under pressure

• Passionate about computing and user experience

• Comfortable working both independently and as part of the team as the situation requires

• Researching solutions and the latest technology is second nature to you

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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