Vehicle Service Technician
Drive the Future with Xos
Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient.
At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation.
The Role
Xos is hiring an experienced Vehicle Service Technician who will be responsible for diagnosing, repairing, and maintaining Xos vehicles directly at customer facilities while providing detailed feedback on design and quality. This role requires a strong understanding of vehicle systems, particularly battery systems, and the ability to work independently to ensure optimal vehicle performance and timely service.
You will translate customer feedback into actionable technical insights, documenting root causes and recommending corrective actions to support continuous improvement across engineering and production. Success in this role depends on close collaboration with internal teams, including engineering production, and project management, as well as clear and professional communication with customers.
**This role will focus on servicing Fort Valley, GA, with additional coverage throughout the area**
Responsibilities
- Perform troubleshooting, diagnostics, and repairs on Xos vehicles and subsystems including HV battery, drive system, charging components, and auxiliary systems.
- Conduct routine maintenance and inspections to ensure vehicle uptime, reliability, and performance.
- Utilize diagnostic tools, electrical schematics, and test equipment to identify issues and verify proper system functionality.
- Diagnose and report on design, quality, and reliability concerns observed by providing detailed feedback to Xos engineering and quality teams.
- Translate customer-reported issues into actionable technical findings and support root-cause analysis and corrective actions.
- Document all service activities, issues, and resolutions in accordance with company standards within Xos ticketing system (HubSpot).
- Provide technical guidance and training support to customer technicians as needed.
- Maintain a professional and proactive presence at the customer facility serving as the primary onsite technical representative for Xos.
- Collaborate with cross-functional teams, engineering, production, quality, and project management to address field performance and design improvements.
- Ensure full compliance with all safety procedures particularly when working with high-voltage systems.
- Perform other duties as assigned to support the success of Xos and its customers.
Qualifications
- 4+ years of hands-on experience in electric vehicle, heavy truck, or automotive maintenance and repair.
- Strong knowledge of high-voltage systems, battery management, and electric drive systems.
- Familiarity with diagnostic software, electrical schematics, and test equipment.
- Good computer skills to be able to report on ticket diagnosis and resolution progress; proficiency in Google Suite applications.
- Technical or vocational certification in automotive or electrical systems preferred. (ASE Certifications are a plus).
- Strong analytical and problem-solving skills.
- Outstanding attention to detail.
- Excellent communication and interpersonal skills for customer-facing work.
- Ability to work independently with minimal supervision.
- A valid Driver’s License and a clean driving record are required for this position, as driving is an essential function of the role.
- Must be available as business needs require, including weekends, holidays, and outside of standard business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the essential functions of this job, the employee is regularly required to lift over 50 pounds, perform work under commercial vehicles with the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions.
Benefits & Perks
Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team.
- Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs.
- HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.
- PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!
- Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.
- Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.
- Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.
- Pet Insurance - Coverage for your furry friends to keep them healthy and happy!
- Additional opportunities to learn, grow, and advance in your career, just to name a few!
We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success.
Commitment to Equal Opportunity
Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com
Candidate Data Privacy
This notice describes how Xos (as used in this Notice, the terms “Company,” “Xos,” “we,” “our,” or “us” in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position.
Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos’s service providers, including providers of background checks, staffing services, and cloud services.
Where permitted by applicable law, Xos may transfer or store internationally your Candidate Profile Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Notice to Recruitment Services
Xos is not accepting applications from third-party recruitment services at this time. Unsolicited resumes or candidate profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity.