Veterinary PIMS Specialist

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the Position

Vetcove is seeking a Veterinary PIMS Implementation Specialist with deep in-clinic experience and unmatched expertise in veterinary Practice Information Management Systems (PIMS). In this role, you’ll be the go-to expert on our platform, responsible for resolving the most complex implementation and clinical inquiries and ensuring that both clinics and internal teams are set up for success.

You’ll serve as the primary escalation point for the Implementation and Support teams, offer hands-on guidance for transitioning workflows from legacy systems, and own the creation of internal and client-facing documentation. Your role is both strategic and operational—you’ll shape how our platform is adopted and how implementation is scaled across the business.

Important: This role requires direct experience working in a veterinary clinic and working with multiple PIMS systems. Applications without this background will not be considered.

What You’ll Do

• Act as the company-wide expert on Vetcove’s PIMS platform—handling complex clinical and technical questions that fall outside standard implementation and support

• Provide specialized guidance on migrating legacy PIMS workflows to our platform, leveraging your experience with systems like AVImark, Cornerstone, Impromed, Pulse and more

• Partner closely with the Implementation team to resolve escalated issues and diagnose nuanced onboarding or platform configuration challenges

• Collaborate closely with Product, Strategy, and Engineering teams to identify platform gaps or process improvements based on hands-on clinic feedback

• Train and mentor Implementation Managers on both our platform and broader PIMS best practices

• Author and maintain detailed documentation, including internal playbooks and clinic-facing onboarding guides

• Participate in high-touch client engagements to support complex or high-priority launches

• Ensure technical concepts are translated into accessible resources and scalable implementation strategies

• Keep implementation and support workflows aligned with evolving platform capabilities and clinic needs

You Should Have

• Required: Hands-on experience working in a veterinary clinic (e.g., veterinary technician, practice manager, or administrative lead)

• Required: Deep experience with multiple veterinary PIMS platforms, and an ability to translate legacy workflows into modern software environments

• Strong background in software implementation or support, ideally in a healthcare or clinical setting

• Proven track record of handling escalations and solving cross-functional implementation challenges

• Exceptional written communication and documentation skills—able to produce guides, SOPs, and internal workflows that are clear and actionable

• Experience training and mentoring others on complex systems or clinical software tools

• Ability to balance hands-on technical work with strategic thinking and internal enablement

• Highly organized, self-directed, and able to manage multiple high-stakes projects at once

• Comfortable operating in a fast-paced, remote-first environment

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance

• Automatic 401k contribution

• Employee referral program

• At home office set up

• Bi-annual company retreats

• Open vacation policy

• Equity

• Monthly team events

The typical base pay range for this role across the U.S. is: $60,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $60,000 - $80,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Employment is contingent upon successful completion of a background check.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.