Vice President of Customer Success

Houzz is the leading platform for home renovation and design, connecting millions of homeowners with home improvement professionals through best-in-class software and advertising solutions. We are seeking a Vice President of Customer Success to lead and scale Customer Success across Houzz Advertising and Houzz Software, with full accountability for customer retention and product adoption.

This executive will build a world-class, data-driven Customer Success organization that ensures customers realize measurable value, deeply adopt Houzz products, and remain long-term partners of the platform. The VP of Customer Success will be a key member of the Revenue and Product leadership teams, partnering closely with Sales, Product, Marketing, and Finance.

This role offers an annual base salary plus variable pay based on business metrics and individual performance. This role has an annual starting salary range of $210,000 - $255,000, with On Target Earnings (OTE) of $85,000. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.

Benefits and perks include:

- Flexible Paid Time Off (PTO)

- Home internet stipend

- Medical, dental, and vision benefits

- Maternity/paternity leave program

- Employee Assistance Program (EAP)

- Professional Development Reimbursement Program

- 401(k) retirement savings plans (Pre-Tax and Roth)

- Flexible Spending Accounts (FSA) - Medical & Dependent Care

- Health Savings Account (HSA) with company contribution 

- Healthy at Houzz program

Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.

We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.

If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.

Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans

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When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. 

So they built Houzz. 

Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. 

We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. 

To create the best experience for home renovation and design.

We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.

We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. 

We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.

By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice.

*Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana.

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