Vice President, Operations – Financial Messaging (FM)

The Opportunity 

The Vice President, Operations – Financial Messaging (FM) is a pivotal executive leadership role responsible for the end-to-end operational performance, resilience, and readiness of Bottomline’s Financial Messaging platforms, including GT, SWIFT, and FM SaaS offerings. These platforms operate in highly regulated, always-on environments where reliability, trust, and execution excellence are critical. 

This role serves as the operational counterpart to VP, Engineering (FM), ensuring strategy translates into scalable, customer-ready outcomes. The VP, Operations is both strategic and hands-on—setting direction, building teams, and leading decisively during critical operational moments. 

 Key Responsibilities 

• Own full operational accountability for FM platforms, including availability, incident management, release execution, and customer impact.
• Act as the ultimate escalation point for critical operational and customer-impacting issues.
• Establish best-in-class standards for incident response, problem management, and executive communications. 
• Drive operational readiness, release governance, and disciplined change management across GT, SWIFT, and SaaS platforms.
• Partner with Product and Engineering to balance delivery speed with operational safety and regulatory compliance.
• Lead customer operations and ensure a trusted, high-quality experience for strategic and regulated customers.
• Define and own FM operational KPIs and executive operating cadence.
• Build, lead, and develop a high-performing global FM Operations leadership team.
• Serve as a core member of the FM leadership team and represent FM Operations in executive forums.

What Success Looks Like 

• Highly reliable, predictable FM platforms trusted by customers and internal stakeholders.
• Material reduction incustomer-impactingincidents and escalations. 
• Strong releasequality, operational readiness,and change predictability. 
• Clear executive visibility into operational performance and risk.
• A mature, accountable, and engaged FM Operations organization.

Qualifications & Experience 

• Minimum of 15 years of progressive experience in operations, technology, or platform leadership roles.
• Senior leadership experience within enterprise software, SaaS, payments, or financial services technology environments.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, ora related technical discipline (Master’s degree preferred). 
• Proven experience owning mission-critical, high-availability platformsoperating atglobal scale. 
• Strong background in incident management, operational resilience, change governance, and service reliability.
• Demonstratedsuccess leading globally distributed teams and senior leaders. 
• Experienceoperatingin regulated environments with strong risk, compliance, and customer expectations. 
• Exceptional executive communication, stakeholder management, and decision-making skills.

 Leadership Profile 

The ideal candidate is decisive, accountable, and calm under pressure, with a strong customer-first mindset. They combine strategic thinking with operational rigor and are comfortable driving outcomes across complex, cross-functional environments. This leader builds trust, challenges constructively, and sets a high bar for execution excellence.