Vice President, Technology

Vice President, Technology

Location: Oak Brook, IL (onsite)

Travel: Approximately 30% travel to field locations and offices

About Stronghouse:

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers' attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that never changes.

Role Description and Expectations:

The Vice President of Technology will serve as the accountable architect and operator of our enterprise technology landscape, elevating and integrating systems across a rapidly scaling, acquisition-driven residential construction platform.

This leader will oversee all IT infrastructure, systems governance, device lifecycle management, software implementation, cybersecurity, automation, revenue-enabling platforms, and systems delivery. You will increase visibility and accountability across internal collaboration tools and revenue-driving systems while delivering innovation through disciplined standardization. This is a builder’s role with enterprise impact.

You must operate comfortably in both strategic and tactical lanes: defining the roadmap while driving implementation, enforcing systems quality standards, and serving as the single escalation point to executive leadership. You will structure and mature the technology organization into a governed, metrics-driven, self-sustaining function that enables growth.

Key Responsibilities:

• Enterprise Technology Strategy & Roadmap Delivery
• Develop and execute a multi-year technology roadmap aligned to growth, M&A integration, and operational scale.
• Increase focus and visibility on revenue-enabling platforms and internal collaboration systems.
• Drive accountability, delivery quality, and appropriate levels of innovation through industry-aligned standardization.
• Partner with executive leadership to align technology investment with financial performance and ROI.
• Use KPI-driven reporting to measure progress, adoption, system stability, and performance.
• Systems & Operational Governance
• Establish formal governance structures across all technology systems.
• Define system ownership models, escalation paths, and prioritization frameworks.
• Implement controls to mitigate operational, financial, and reputational risks.
• Develop and monitor policies for:
• Access management and permissions
• Change management
• Release management
• Cybersecurity standards
• Documentation and version control
• Conduct regular assessments of platform controls and remediate gaps.
• Ensure audit-readiness and sustainable support models.
• This leader will make technology process-dependent, not person-dependent.
• Delivery Oversight
• Lead delivery across development, implementation, production support, and sustain integrations.
• Oversee project planning, resource alignment, and roadmap prioritization.
• Serve as the single escalation point to senior leadership for major initiatives.
• Ensure developers and technical resources meet coding standards, security requirements, and quality expectations.
• Embed structured practices including:
• Review standards
• Testing protocols
• Documentation requirements
• Cyber compliance standards
• Ensure platforms move from implementation to stable, supported live environments.
• IT Infrastructure & Device Lifecycle Management
• Oversee full PC/Mac/module lifecycle management: procurement, configuration, deployment, maintenance, and decommissioning.
• Standardize device management across all brands and locations.
• Implement endpoint management best practices.
• Maintain asset governance and inventory accuracy.
• Optimize licensing and hardware spend with financial discipline.
• Cybersecurity & Risk Mitigation
• Develop and execute proactive cybersecurity strategies.
• Monitor and remediate vulnerabilities.
• Lead incident response planning and execution.
• Ensure appropriate monitoring of controls and risk exposure.
• Protect company data, client data, and internal systems through disciplined governance.
• Technology Team Leadership & Structure
• Build and structure the technology organization for scale.
• Align resources and skillsets to balance:
• Support
• Development
• Implementation
• Client delivery
• Establish clear roles, responsibilities, and process owners.
• Eliminate single points of failure.
• Develop succession pathways within the team.
• Create documentation standards to enable onboarding and cross-training.
• Lead strategic organizational change initiatives with clarity and accountability.
• Foster a performance culture that rewards execution, collaboration, and continuous improvement.
• Continuous Improvement & Quality Culture
• Embed a culture of continuous improvement across systems, controls, and development practices.
• Measure platform performance against defined KPIs.
• Drive structured retrospectives and process refinements.
• Ensure sustained systems practices support long-term platform stability.
• Vendor & Off-Shore Resource Management
• Leverage consultants and off-shore resources strategically.
• Establish clear prerequisites, scoped deliverables, and oversight mechanisms.
• Build trust-based oversight models while maintaining quality and security standards.
• Negotiate contracts and manage vendor performance with financial accountability.
• Financial Stewardship
• Own the technology budget with disciplined ROI analysis.
• Rationalize tool stacks and eliminate redundancy.
• Align spend with measurable business outcomes.
• Balance innovation with cost control and operational sustainability.

Qualifications:

• Required:
• 10+ years progressive IT leadership experience.
• Proven experience overseeing enterprise systems in multi-location organizations.
• Deep experience with Microsoft ecosystem and endpoint management.
• Experience with AccuLynx or comparable residential construction platforms.
• Demonstrated experience leading technical delivery teams.
• Budget ownership and vendor negotiation experience.
• Strong experience implementing governance frameworks.
• Preferred:
• Residential construction or field service industry experience.
• Experience in acquisition-driven or decentralized environments.
• Experience building governance from early-stage or immature environments.