VIP Relationship Manager, Poland & CEE
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Eastern EU team.
As a VIP RM, you will play a key role in expanding our base of VIP clients in the broader Eastern part of the European Union, with a strong focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.
What You'll Be Doing
Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.
Revenue and Product Strategy
Formulate a revenue strategy and optimization plan based on OKX's European product offerings. Collaborate closely with the product team to gather feedback from clients, identify optimization opportunities, and enhance relevant product features.
Strategic Leadership and Partnerships
Work closely with the local executive leadership team to contribute to the company's overall strategic direction. Lead partnership efforts in Europe by identifying suitable partners and executing negotiations to expand reach and revenue streams.
Work closely with the local executive leadership team to contribute to the company's overall strategic direction. Lead partnership efforts in Europe by identifying suitable partners and executing negotiations to expand reach and revenue streams.
Client Management and Growth
Manage relationships with High Net Worth Individuals (HNWI) and key clients in Europe, ensuring positive customer experiences through proactive account management. Build long-lasting client relationships to secure referrals and originate new prospective clients, while working with operations to address potential roadblocks.
Manage relationships with High Net Worth Individuals (HNWI) and key clients in Europe, ensuring positive customer experiences through proactive account management. Build long-lasting client relationships to secure referrals and originate new prospective clients, while working with operations to address potential roadblocks.
Compliance and Brand Advocacy
Oversee legal and compliance aspects, including adherence to the relevant regulations, client KYC/AML processes, and reporting to ensure all activities meet the highest standards. Serve as a brand ambassador, educating customers on OKX's full value proposition, from trading tools to yield products, while escalating feedback to improve platform compliance and user experience.
Oversee legal and compliance aspects, including adherence to the relevant regulations, client KYC/AML processes, and reporting to ensure all activities meet the highest standards. Serve as a brand ambassador, educating customers on OKX's full value proposition, from trading tools to yield products, while escalating feedback to improve platform compliance and user experience.
What We Look For In You
Core Qualifications
- Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
- Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.
Industry Expertise
- 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
- Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
- Technical and Analytical Skills
- Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
- Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.
Soft Skills and Leadership
- Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
- Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
- Compliance and Market Knowledge
- In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.
- Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.
Nice to Have
- Experience working across time zones and cross-cultural teams
- Bonus points if you have previously worked at a crypto exchange!
- Passionate about blockchain technology and the crypto payments space
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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Notice:
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