VP - Marketing
The Vice President of Marketing is a key member of the Executive Leadership Team, responsible for driving growth and retention of Montu’s patient cohort. As a leader representing our core business, this role oversees a cross-functional team spanning; Marketing, Growth, Communications, CRM, Clinical Operations and Patient Experience.
The VP of Marketing plays a critical role in accelerating growth, deepening patient engagement, and delivering exceptional end-to-end patient experiences that reinforce loyalty and ensure ongoing brand preference.
Marketing & Growth Strategy
- Develop and implement a comprehensive marketing and growth strategy aligned with overall company objectives, with clear ownership of acquisition, retention, and lifetime value expansion.
- Translate business goals into actionable, prioritised marketing roadmaps with measurable KPIs across; acquisition, lifecycle and retention.
- Identify emerging market opportunities, patient behaviours, and macro trends, making calculated investment decisions that drive long-term, sustainable growth.
- Allocate budgets based on ROI, performance forecasting, and growth potential.
Data-Driven Decision Making
- Leverage multiple internal and external data sources to uncover behavioural insights driving churn, engagement, and conversion.
- Segment patients using behavioural, demographic, and value-based frameworks to design bespoke retention strategies.
- Partner with data teams to develop predictive models that identify churn risk, lifetime value opportunities, and optimal intervention timing.
- Build robust reporting infrastructure and dashboards to ensure real-time performance visibility across acquisition and retention funnels.
Acquisition, Retention & Lifecycle Optimisation
- Lead the development of a diversified and sustainable acquisition engine across paid, owned, and earned channels.
- Optimise CAC through continual experimentation across creative, targeting, pricing, and channel mix.
- Develop scalable brand positioning that enhances conversion, trust, and long-term differentiation in the healthcare market.
- Develop deep insights into patient segments, purchasing behaviour, price sensitivity, and engagement triggers.
- Design and implement lifecycle marketing strategies tailored to specific patient cohorts to reduce churn and increase CLTV.
- Build structured retention programmes including onboarding optimisation, engagement sequencing, win-back campaigns, and loyalty initiatives.
- Partner with product and clinical teams to improve patient experience and engagement touchpoints that influence retention outcomes.
Churn Prevention & Predictive Modelling
- Work closely with analytics teams to build and deploy predictive churn models.
- Implement proactive intervention strategies triggered by behavioural signals.
- Continuously evaluate churn drivers and refine retention frameworks accordingly.
Market Intelligence & Differentiation
- Monitor and analyse competitor activity, regulatory changes, and patient feedback to refine positioning and value propositions.
- Develop differentiation strategies that strengthen market leadership and defensibility.
- Establish the organisation as a role model within the healthcare sector by ensuring full compliance with regulatory standards and industry best practices.
Executive & Cross-Functional Leadership
- Collaborate closely with business unit leaders and the executive team to set clear short- and long-term strategic goals.
- Ensure marketing initiatives are fully aligned with product, clinical, operations, and operational functions.
- Serve as a strategic thought partner to the CEO and Board on growth planning, investment strategy, and market positioning.
- Champion a test-and-learn culture grounded in personalisation, experimentation, speed, and measurable impact.
Qualifications
- Significant executive level marketing experience (CMO, VP Marketing, Head of Marketing, or equivalent), ideally within a highly regulated industry.
- Proven experience operating in D2C, e-commerce, SaaS, or digitally native business models with full ownership of acquisition, retention, and revenue growth.
- Demonstrated track record of scaling revenue materially within a high-growth or hyper-growth environment.
- Experience leading cross-functional initiatives across marketing, product, data, technology, compliance, and operations.
- Prior accountability for substantial marketing budgets with clear ROI performance management.
- Extensive experience building and executing retention strategies in subscription or recurring revenue models.
- Demonstrated success in reducing churn and increasing Customer Lifetime Value (CLTV) through structured lifecycle interventions.
Additional Information
You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.
Other benefits include:
- Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- The freedom of a full-time, work-from-home role.
- Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
- Mental health support through our wellbeing platform, Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhance your home office with our work from home equipment allowance benefit.
- Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.