About Us:
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.
Job Description:
Job Title: VP of Information Technology
Position Summary:
Magna Legal Services is seeking an accomplished VP of Information Technology to lead, scale, and secure the firm’s core IT operations in a fast-growing, court-facing organization. This role owns the reliability, security, and scalability of Magna’s technology environment and plays a critical role in supporting enterprise clients with demanding operational, security, and audit expectations.
The ideal candidate is a hands-on, enterprise-scale IT leader who has operated in organizations with thousands of employees, has managed datacenters and hybrid infrastructure, led M&A technology integrations, governed MSPs and MSSPs, and built and mentored diverse IT teams across multiple disciplines.
Ideal candidate must be able to commute to Pennsylvania (Philadelphia and King of Prussia) on a regular basis.
Key Responsibilities:
Enterprise IT Operations & Scalability
Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforceOwn on-prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recoveryEnsure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systemsScale helpdesk and end-user support operations through a combination of internal teams and managed service providersEstablish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users
Helpdesk & End-User Support Excellence
Own and continuously improve the helpdesk and end-user support function, ensuring fast, reliable, and consistent support across the organizationDesign and scale support models that balance internal teams and managed service providers while maintaining accountability and qualityEstablish service-level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction)Ensure the helpdesk is equipped to support time-sensitive, court-facing staff where technology failures have immediate business impactDrive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues
Security, Compliance & Risk Management
Own the firm’s cybersecurity operations, risk management program, and incident response capabilitiesMaintain and evolve SOC 2 Type II controls, evidence, and audit readinessEvaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysisOversee security audits, penetration testing, vulnerability management, and compliance initiativesAct as incident commander during security events, coordinating containment, remediation, communication, and post-incident reviewProvide governance and accountability for Managed Security Service Providers (MSSPs)
Client RFPs, Security Reviews & Technical Due Diligence
Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligenceDevelop and maintain standardized documentation describing Magna’s systems, controls, and security posturePartner with legal, sales, and client-facing teams to ensure accurate, consistent, and timely client responses
Financial Management & Vendor Governance
Own IT budgeting, forecasting, and cost optimization in a high-growth enterprise environmentEvaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partnersDefine and enforce SLAs, performance metrics, escalation paths, and accountability models for third-party providers
M&A, Infrastructure Takeover & Integration
Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeoversIntegrate acquired environments into Magna’s identity, network, security, and operational standardsManage system consolidation, data migrations, and infrastructure transitions with minimal business disruption
Asset Lifecycle & Operational Discipline
Establish enterprise-grade IT asset management and lifecycle processesEnsure secure provisioning, tracking, refresh planning, and decommissioning (ITAD) of hardware and systemsMaintain documentation and controls supporting audits, client reviews, and business continuity
Court & Mission-Critical Support
Ensure technology readiness for court reporters, legal teams, and staff operating under strict deadlinesProvide rapid escalation and resolution for issues that could impact court proceedings or client deliverablesAnticipate and mitigate risks unique to court-facing and legal service environments
Leadership & Team Development
Lead, mentor, and develop IT team members across varied disciplines, including helpdesk, infrastructure, security, and systems administrationBuild organizational depth, coaching staff and developing leaders to support long-term scaleEstablish clear accountability, performance metrics, and escalation frameworksServe as a trusted advisor to executive leadership on IT risk, security posture, and infrastructure strategy
Required Qualifications
12+ years of progressive IT experience, including senior leadership of enterprise infrastructure and operations5+ years in a senior IT leadership role within organizations of 1,000+ employees, preferably in fast-growth environmentsHands-on experience managing datacenter environments and hybrid infrastructureProven experience leading M&A IT integration and infrastructure takeoversDemonstrated experience maintaining SOC 2 Type II programs and supporting auditsProven experience managing and governing MSPs and MSSPsExperience responding to enterprise client RFPs, security questionnaires, and technical due diligenceDeep experience with Microsoft 365 enterprise servicesStrong working knowledge of Cloudflare, Cisco, and Datto technologiesDemonstrated experience managing and mentoring IT teams with varied skill sets and experience levels
Preferred Qualifications
Prior experience in the legal services industry or regulated professional services environmentsExperience evaluating or advising on ISO 27001 adoptionFamiliarity with NIST, CIS Controls, or similar security frameworksExperience supporting large, distributed, and court-facing workforces
Key Attributes
Enterprise scale, operationally rigorous leaderComfortable owning infrastructure, security, vendors, and people end-to-endCalm, decisive judgment in high-pressure and time-critical situationsClear, credible communicator with executives, clients, auditors, and technical teamsOwnership-driven, accountable, and growth-oriented
Compensation: USD $180,000 - $200,000 per year.
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
