VRM Manager (Vendor Relationships Manager) - Jumia (Full Time)
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
The VRM Manager is responsible for optimizing vendor performance and driving commercial results across two key segments: newly onboarded sellers (first 30 days) and long-tail marketplace sellers (non-KAM managed accounts). This role leads a team of four, ensuring effective onboarding, activation, assortment optimization, pricing, and participation in promotional campaigns to maximize seller contribution to Jumia’s marketplace.
What you will be doing
- Lead, coach, and set KPIs for a team of four, divided into New Seller Onboarding and Long-Tail Management sub-teams.
- Oversee onboarding, training, and activation of new sellers, ensuring smooth transition to active status through first-order conversion, content optimization, and promotional participation.
- Manage long-tail marketplace sellers by driving replenishment, expanding assortment, optimizing pricing, ensuring Jumia Express stock, and increasing GMV contribution.
- Track key performance indicators (activation, GMV, replenishment, assortment growth, deal participation), analyze gaps, implement improvements, and report regularly to management.
What we are looking for
- Bachelor’s degree (Bac +3) in Business, Marketing, Management, or equivalent.
- Proven experience in account/vendor management or marketplace operations, with prior team management required; e-commerce experience is a strong advantage.
- Strong analytical, negotiation, and commercial skills; proficiency in Excel, Word, PowerPoint.
- Fluent in Arabic and French; English is a plus.
- Demonstrated leadership, data-driven mindset, and ability to manage multiple seller segments under pressure.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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