Windows Engineer - L2

Server Administration & Support

• Perform daily health checks and monitoring of Windows Servers.
• Manage user accounts, groups, permissions, and OU structures within Active Directory.
• Troubleshoot and resolve incidents related to DNS, DHCP, GPO, and file/print services.
• Handle patch deployment, antivirus updates, and server reboots as per change windows.

Incident & Problem Management

• Analyze recurring issues and provide root cause details
• Support application deployments and system configuration changes under guidance.

Configuration & Maintenance

• Assist in implementing and maintaining Group Policy, Security, and Audit policies.
• Support AD replication, trust management, and backup/restore activities.
• Manage Windows updates and participate in OS upgrade cycles.

Automation & Scripting

• Utilize PowerShell for routine tasks such as user management, reporting, and system checks.
• Contribute to maintaining and improving automation scripts

Documentation & Compliance 

• Maintain accurate SOPs, asset records, and change documentation.
• Follow compliance standards for patching, system hardening, and access control.

Collaboration & Escalation 

• Work closely with L1 and L3/L4 teams to ensure timely resolution of issues.
• Escalate complex issues to senior engineers with detailed incident analysis and logs.
• Participate in on-call rotations and scheduled maintenance windows.

Qualifications

Qualification 

• Bachelor’s degree in Computer Science / IT or equivalent experience
• 7-9 years of hands-on experience in Windows Server administration
• Certifications (Preferred):
  - Microsoft Certified: Windows Server Administrator Associate
  - ITIL v4 Foundation (added advantage)

Additional Information

Core Skills:

• Windows Server Administration (2012/2016/2019)
• Active Directory, DNS, DHCP, GPO, WINS
• IIS / AD LDS / ADFS (basic administration)
• PowerShell scripting (intermediate)
• Patch and backup management
• Basic knowledge of networking fundamentals (TCP/IP, SSL, LDAP)

Preferred Exposure:

• VMware / Hyper-V environments
• SolarWinds, SCOM, or equivalent monitoring tools
• Cloud integration basics (AWS/Azure virtual machines, AD Connect)

** The candidate should be willing to work in core US shift schedules. **

About the Company

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results